Campaign Manager (12 month FTC)

This is a 12 month fixed term contract.

This posting reflects an existing vacancy.

The anticipated annual salary range for this position is $60,000 – $65,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

JOB PURPOSE

This role is part of our eBay Inhouse team, where you will be employed by DEPT but embedded within eBay.

We are looking for a Campaign Manager to create and execute customer-facing Lifecycle & Programmatic Marketing (CRM) campaigns in support of eBay’s strategic growth areas. The candidate will drive launches across all of eBay’s owned marketing channels (email, push notifications, homepage, in-app messaging, etc.) and eBay’s global markets.

This role will require adopting a customer-centric approach while working cross-functionally to develop, implement, and track the performance of recurring, trigger-based & strategic marketing campaigns.

WHAT YOU’LL DO:

• Build & launch personalized customer experiences for strategic products and features on eBay by creating and executing end-to-end lifecycle CRM campaigns, including:

• Development of high-quality creative assets (briefs, feedback rounds), including working cross-functionally with Creative teams (internal/agencies), Legal, Privacy & Customer Service teams

• Supporting audience segmentation and targeting efforts in partnership with the Team Lead, as well as Analytics, Targeting Innovation (TI), and Product Marketing teams

• Ensuring seamless execution & launch of customer-facing campaigns as owner of operational execution, including working cross-functionally with Business Partners, Campaign Planning and Operations Teams - creation, experimentation and deployment of marketing campaigns

• Ownership of campaign reporting, including collecting and providing insights to inform scaling decisions for tests

• Ownership of project timeline, including tracking campaign development & keeping relevant stakeholders informed

• Adopt an innovate-and-iterate mindset to support data-driven hypotheses in creation and iteration of campaigns, including supporting with the designing of A/B tests and ongoing optimization of campaigns based on learnings

• Collaborate cross-functionally and across geographies with globally-dispersed team members and external partners to deliver campaigns and share-out results

WHAT YOU BRING:

• Past experience or a working understanding of e-commerce, marketplaces, and online retail marketing is required. Experience working within Live commerce is a plus!

• Customer-centric and hands-on individual, with demonstrated ability to manage performance against established KPIs

• Shown success in a fast-paced, matrixed work environment, as well as the ability to thrive in a dynamic, constantly evolving, and highly competitive industry

• Project management experience with strong sense of accountability; notable organizational skills, attention to detail, and ability to plan and prioritize

• Ability to build relationships and collaborate across all levels, functions and geographies

WE OFFER

• A flexible, hybrid working policy

• An excellent salary based on experience and equal pay policies

• Mental health support, and company sick pay scheme.

• 15 days paid holiday annually (plus Public Holidays).

• Refreshments are provided in the office all week, as well as drinks at 4 pm on a Friday.

• Enhanced family friendly policies to support new parents.

• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.

• Inspirational Talks, bringing the outside in with regular guest speakers and events.

• Learning and Development, supporting your growth with continuous opportunities to learn and advance.

• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.

• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.

• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!

• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.