Campaign Engineer

As Campaign Engineer, you will support the team in setting up, monitoring, and managing multi-channel marketing campaigns, and assist with data manipulation and analysis tasks. You will learn to design and maintain data solutions that help optimize processes and automate tasks, contributing to the success of our clients’ campaigns.

Please note that this role is based in our office in San José, Costa Rica.

You will:

• Assisting in creating basic segments using SQL for multi-channel campaigns.

• Supporting the automation of manual processes under supervision using SQL and Python.

• Helping monitor campaigns to identify and report issues.

• Assisting in analyzing documentation and learning to extract data using APIs with team guidance.

• Collaborating with the Marketing Sciences and development teams to support campaign tracking and code deployment.

• Assisting in campaign implementation and monitoring on platforms such as Adobe Campaign Classic, Salesforce Marketing Cloud, Adobe Journey Optimizer, Pega, or Braze.

• Participating in meetings with agencies, vendors, and clients to understand requirements and support campaign execution.

• Communicating basic progress and results to internal teams.

• Supporting data tagging and organization to improve future analysis.

• Staying up to date with basic knowledge of digital marketing and data analysis, with a strong willingness to learn continuously.

You have

• Advanced English proficiency (At least B2+).

• 2+ years of experience using SQL, Python, or working with APIs for data extraction.

• 2+ years of experience designing ETL solutions.

• Knowledge of cloud computing technologies like Salesforce, Databricks, Azure, Snowflake, and AWS.

• Strong analytical mindset with exceptional reporting skills and attention to detail.

• Experience with HTML, CSS, SSJS, and personalization in campaign tools.

• Excellent communication skills with experience working in cross-functional teams across different organizations.

• Proven experience in campaign management on platforms like Salesforce Marketing Cloud, Adobe Experience Platform, Pega, or Braze is a PLUS.

• Strong project management and customer relationship skills.

• Demonstrated ability to quickly learn and apply knowledge across a wide range of subjects.

What We Offer:

• Maternity and parental leave extra days

• Competitive benefits packages

• Vacation, compassionate leave, sick days, and flex days

• Access to online services for families and new parents

• Diversity and Inclusion Board with 12 affinity groups

• Internal learning and development programs

• Enterprise-wide employee discounts

• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The ask stems from our want to:

Strengthen opportunity for continuous learning.
Improve collaboration and team relationships.
Increase employee engagement.

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer.

Critical Mass is an equal opportunity employer.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx