Call Quality Agent

Responsibilities:

• A Language Assessor would be primarily responsible for conducting English language assessments [Conducting and Coordinating for New and Existing Employees, including those whom we interview](In House and 3rd Party External).
• Daily Call Quality Monitoring of all employees [1-5 calls a day]. The assessor will work as a team member contributing to quality service delivery
• Coaching and mentoring of Spoken English, Vocabulary, Pronunciation of the staff to improve their English by way of feedback via the QC.
• Customer Services Training Specific to UK Culture – UK English Language. Ongoing Training and Development (CPD) of customer Services Training and English Language Skills to upskill employee’s standard of English.
• Language Assessors will be responsible for QA of the Transcribed files.
• Assessor will be responsible for developing, maintaining, and managing auto-scored English language proficiency assessments to ensure our job applicants can properly communicate with customers in various countries.

Requirements:
Qualification:

• Graduate Degree (Master/Phd) in English Literature/ Applied Linguistic, Educational Linguistics, Psychology, IELTS/PTE/TOEFL with a focus on language proficiency assessment/testing and research.
• Have at least 4–5-year experience in English Teaching preferably in IELTS/PTE or Cambridge English Exams is a must.
• Have IELTS/CEFR certification, PTE, Language certificate, Oxford English Test and British Council experience is a must.
• Experience in coaching on accent and grammar is an advantage.
• Relevant National and international experience is a definite plus.

Skills Required:

• Proficient written and spoken skills in English language.
• Familiar with UK English Language dialect.
• Dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.
• Flexible and prepared to pursue goals through teamwork.

Benefits:

• Health Insurance, Annual leaves,
• Learning and Career Development.

Timings: 10 AM – 7PM

Location: DHA1, sector F, Rawalpindi