Call Centre Operator - Gulberg Islamabad

iGATE Technology

Islamabad, Islamabad Capital Territory, Pakistan permanent

Posted: February 10, 2026

Quick Summary

For this role, the ideal candidate must be able to handle inbound and outbound calls, providing excellent customer service and resolving inquiries in a professional manner. Effective communication skills, a positive attitude, and the ability to work in a fast-paced environment are essential. The ideal candidate should be highly organized and detail-oriented, with the ability to multitask and work well under pressure.

Job Description

We are looking for a professional and customer-focused Call Centre Operator to handle inbound and outbound communications. The role involves assisting customers, addressing inquiries, and ensuring a positive service experience while maintaining accurate records.

Key Responsibilities

Answer inbound calls and make outbound calls as required

Provide information, resolve inquiries, and handle complaints professionally

Record and update customer details in relevant systems

Follow scripts, procedures, and service standards

Escalate complex issues to appropriate departments

Meet performance and response time targets

Requirements:
• Strong communication and interpersonal skills
• Ability to remain calm and professional under pressure
• Basic computer and data entry proficiency
• Organizational and multitasking ability
• Previous customer service experience preferred

Benefits:
⛽ Fuel Allowance

🏥 Medical Insurance

🍽 Free Lunch Facility (In-house)

🏋‍♂️ GYM Passport (Panel Gym's Free of Cost)

💰 Participatory Fund

💲 Market Competitive Salary

💻 Learning & Challenging Work Environment

👨‍💻 Amazing Work Culture

🛫 Paid Time off

👨‍👩‍👧‍👦 Group Life Insurance

⏳ Maternity Leaves and many more

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