Call Centre Agent

ReWorks Solutions

South Africa Remote permanent

Posted: February 7, 2026

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Quick Summary

Supporting call center operations, managing outbound calling and marketing campaigns, and coordinating client intake logistics.

Required Skills

Communication Interpersonal CRM EMR VoIP Microsoft Office 365 Organizational Time Management Pressure Management Compliance Patient Care

Job Description

Position: Call Centre Agent

Location: Remote

Full-Time, US hours (9am-5pm EST)

Key Responsibilities Include:

• Supporting call center operations, admissions, CRM/EMR data, and insurance pre‑admission processes
• Managing outbound calling and marketing campaigns
• Maintaining CRM database and prescreening tools
• Coordinating client intake logistics
• Engaging with clients, families, and referral sources
• Supporting billing processes and financial coordination
• Monitoring calls, social media, and SEO feeds
• Assisting with internal and external marketing coordination
• Handling emergency situations and maintaining compliance standards

Requirements:
• Strong communication and interpersonal skills
• Experience in Healthcare
• Experience with CRM, EMR, VoIP, and Microsoft Office 365
• Strong organizational and time‑management skills
• Ability to work under pressure and adapt to changing workload
• Professional, patient, and client‑focused demeanor

Benefits:
• Comfortable working U.S. hours
• Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

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