Call Centre Agent (Nightshift)
ReWorks Solutions
Posted: March 11, 2026
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Quick Summary
We are seeking a skilled Call Centre Agent with excellent communication and customer service skills to work in a dynamic and fast-paced environment with our team in South Africa.
Required Skills
Job Description
Position: Call Centre Agent (Nightshift)
Location: South Africa - Remote
Full-Time, Night Shift (9pm-5am EST)
Key Responsibilities Include:
• Providing exceptional customer service to clients during night hours
• Managing inbound and outbound calls efficiently
• Assisting with admissions and pre-admission processes
• Updating and maintaining client records in the CRM database
• Communicating timely and effectively with clients and internal teams
• Coordinating with referral sources and families regarding client needs
• Ensuring compliance with all company standards and procedures
• Addressing emergency situations swiftly and effectively
Requirements:
• Excellent verbal and written communication skills
• Proven experience in a call center environment
• Familiarity with CRM and EMR systems
• Strong attention to detail and organizational abilities
• Ability to work independently during night hours
• Reliable and adaptable to a dynamic work environment
Benefits:
• Comfortable working U.S. hours
• Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.