Call Center Triage RN - Centralized Nurse Triage

Location: Remote ***Must reside in the Michigan***

Schedule: 40 Hours Weekly - Variable - Current shifts include 7a-3p, 8a-8p, 3p-11p, and 11a-11p.

More Than Just Care, It’s Community  

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.  

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You  

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. 

• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.  

• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges. 

• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings  

A Day in the Life 

• The Registered Nurse (RN) in the Munson Healthcare Nurse Triage Call Center provides front-line support to community callers or patients seeking healthcare-related information. The RN applies physiological, psychosocial and spiritual knowledge in the management of a variety of callers and recognizes a direct relationship between cost effective and efficient provision of care and services to influence positive outcomes across the healthcare continuum.  
• The RN triages the caller's condition/needs, giving appropriate protocol-driven guidance and directs callers to the most appropriate level of care and provides comfort to the worried well. The RN communicates effectively and efficiently to other members of the care team to ensure caller needs are met in a timely manner.

What’s Required  

• Graduate of a recognized accredited school of nursing and currently licensed as a Registered Nurse (RN) and in good standing with the State of Michigan is required 

• BSN Preferred and Certification in the specialty area of practice is encouraged. 

• Excellent analytical, communication, facilitation, and computer software skills are required.  

• Preferred qualifications: 

• Care management experience 

• Patient Triage experience 

• Ambulatory/Clinic-based Patient Care experience 

• Experience as participant in continuous quality improvement 

Are you Munson Material? Apply today! 

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.