Call Center Specialist

Base Camp Data Solutions

Not Just Any Boring Creative Agency!

We won’t bore you with unnecessary details! We are a team of problem solvers, creative thinkers, writers, artists, music lovers, foodies, developers, and designers. Our teams are big enough to take on digital challenges of all shapes and sizes and agile enough to approach every single project with dedication.

Our top priority is to make our clients’ life easier. We do this by:

• Understanding your problem and needs as a business
• Crafting a solution and getting it approved by you
• Developing the technology (if necessary)
• Tracking the performance of the solution

• Making outbound calls and setting appointments/Live Transfers/sales for our clients
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels e.g. email, phone, chat, etc. 
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Schedule appointments, process orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Qualification: Intermediate or Above

Posts: 7 Positions

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with telesales and customer support. 
• Excellent Spoken English