Call Center Sales

Spectrum

Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $27.24 hour or $56,655 annually. Top performers earn at least $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).

At A Glance:
Full-time, entry and midlevel sales role focusing on incoming sales calls in the communications and entertainment technology space. Advancement potential and additional commission bonuses

Call Center Sales Representative: An organized, digitally savvy communicator with a competitive spirit eager to learn a variety of programs and platforms and grow. A results-driven achiever comfortable in a busy office environment

Benefits include paid training and time off, comprehensive health packages, retirement savings, free Spectrum services and more

Are you ready for your next big opportunity?
Our Call Center Sales Representatives are consultative professionals who leverage a deep understanding of Spectrum’s exceptional suite of products to win over new customers and ensure existing customers remain satisfied with their service. No matter your background, we’ll help you develop the skills you need to grow with us, to increase brand and technological awareness, and to create the relationships that lead to a positive customer experience.

What does Inside Sales do?
Would you describe yourself as a “people person”? As a Spectrum Representative, use your way with words to provide outstanding support, creating positive customer experiences that generate sales and create long-lasting relationships. You’ll learn how to easily field customer inquiries from a comfortable office call center, answering questions and promoting Spectrum’s wide variety of products and services. Transition seamlessly between engaging conversations and operating billing and requisition programs. The Representative’s purpose is clear: We want our customers to get the best value for their investment in us, and you can help them do just that.

It’s all about learning and growing
This may be a new road for you, but the journey is all mapped out. With plenty of dedicated peer and mentor support, our fully paid training programs shape new Representatives into quick-thinking professionals. We can bring you up to speed on Spectrum’s full line of products – and our competitors’ products – in about a month, including telephone, data, wireless, and video services. As products are updated, so are you, so you can pass that knowledge on to your customers. Soon you’ll be expertly navigating the billing system, entering new contracts, using programs that streamline the customer signup process, and collecting commission bonuses for every customer agreement.

With a deliberate path to success
We know that the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support you’ll need to grow into a successful associate and more. Our training program pairs you with a peer mentor who can show you how to use Spectrum’s verified sales techniques on all kinds of calls and how to reach an agreement with all kinds of customers. Get in on the ground floor at a Fortune 100 company and see how far you can go.

The benefits are clear
On top of opportunities to earn and elevate your career, Spectrum offers benefits like child care reimbursement, education assistance, and other programs that help you and your family at all stages of life. We offer flexibility so you can achieve that important work/life balance. Most of our centers are bright open offices that feature space for relaxing and having fun when not on call. We want you to feel at home with us and comfortable surrounded by your Spectrum support system.

What’s required to get started?
The minimum requirements for the Call Center Sales Representative are:• Ability to read, write, and speak the English language fluently in order to communicate with customers and colleagues in a clear, straightforward and professional manner
• Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
• Strong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Strong computer and consumer electronics skills
• Ability to use personal computer and appropriate software applications to include billing system and other role-related tools
• Excellent verbal and written communication skills
• Excellent organizational skills
• Ability to prioritize and organize effectively
• Ability to show judgment and initiative and to accomplish job duties
• Ability to perform job at workstation for prolonged periods of time

Education
High school diploma or equivalent

Related Work Experience
Call center sales experience, 2 years preferred
Strong sales experience, 2 years preferred