Call Center Representative

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Position Overview

The Call Center Representative handles inbound and outbound calls, assisting customers with inquiries and providing support in a professional and efficient manner.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries
• Make outbound calls as required for follow-ups or outreach
• Provide accurate information about products, services, or promotions
• Resolve customer concerns or escalate when necessary
• Maintain detailed records of customer interactions
• Follow communication scripts and service standards

• Strong verbal communication and active listening skills
• Customer-focused mindset and problem-solving abilities
• Ability to remain calm and professional under pressure
• Basic computer and data entry skills
• Strong organizational and multitasking abilities
• Ability to work in a team environment

• Competitive salary package
• Growth opportunities within a supportive and expanding organization
• Skill development in sales, communication, and client relations
• Collaborative and professional work environment
• Full-time job position with consistent schedule