Call Center Representative

Job Title: Call Center Representative

Job Code: [JW-BODD]

Position type: Full-Time

Working Hours: 8:00 AM - 5:00 PM Eastern Daylight Time, Monday - Friday

Salary rate: $5-$6

Job Responsibilities:

• Answer and manage incoming calls in a timely and professional manner
• Schedule, reschedule, and confirm patient appointments
• Provide general information about services, procedures, and clinic policies
• Verify patient insurance coverage and eligibility
• Assist with prior authorization requests and follow-ups
• Coordinate with internal teams regarding patient needs and documentation
• Accurately document all interactions in the system
• Handle patient concerns and escalate issues when necessary
• Monitor and respond to patient emails, text messages, and voicemails in a timely
• manner
• Maintain confidentiality and comply with HIPAA regulations

Requirements:
Qualifications:

• At least 1 year of previous experience in a call center or customer service role preferred
• Experience in healthcare, dermatology, or medical office setting is a plus
• Familiarity with insurance verification and prior authorization processes is highly
• preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Proficiency with CRM systems and basic computer applications

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment

Benefits:
• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.