Call Center Representative

Job Summary

Porch Light Health is a local leader in outpatient treatment of Opioid Use Disorders and other addictive disorders. We foster a family environment where patients are treated with compassion and honesty. We believe that addiction is a chronic relapsing brain disease. Our staff is passionate about helping other people. We offer Medication Assisted Treatment and behavioral health services. We believe there is life beyond addiction and strive to help our patients discover their purpose and community in a healthy environment. We are looking for people who are willing to work in a fast paced medical environment.

*Applicants will be considered if currently residing within the state of New Mexico. 

Responsibilities:

Answer phones for clinic system

Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments.

Confirm patient information including demographic and insurance information.

Educate patients on procedure preparations, appropriate dress requirements, special instructions.

Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic. Refer self-pay patients to financial counseling.

Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.

Shift: Day time and evening, 8 hour shifts 8:00-4:30pm, M-F

Qualifications:

High School diploma or equivalent

One (1) year customer service

Knowledge of medical terminology, insurance and billing

Benefits:

401(k)

Dental insurance

Health insurance

Vision insurance

Paid time off

Discretionary bonus

Compensation: $19 - $24/hr, based on location, education, skills, and experience.

Anticipated Application Window - This role is anticipated to close within 30 days from the date of posting.  However, if the position has not been filled, PLH may keep the application period open longer.