Call Center Representative

GlobalChannelManagementInc

Mason, OH, United States contract

Posted: August 23, 2017

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Quick Summary

A Call Center Representative is responsible for providing exceptional customer service and resolving customer inquiries via phone, email, and chat. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment. The role requires a high level of technical skills, including proficiency in CRM software and basic computer skills.

Required Skills

Customer Service MS Office Call Center Vendor Collaboration Problem Solving Training

Job Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

HOURS OF OPERATION: 9:00 AM – 7:00 PM Monday – Friday; 9:00 AM – 6:00 PM on Saturday.

Call Center Representative needs 1 year

Call Center Representative requires:

MS office

Customer service

Call center

Call Center Representative duties;

• Partners with Vendor Consultants to research substitutions and alternatives with products that are unavailable or backordered.-
• Understand other functional areas to assist caller with concerns-
• Assist supervisor/trainer with new hire on-the-job training. Specifications

$13/hr

6 months

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