Call Center Representative

ApexSystems3

Lincoln, RI, United States permanent

Posted: January 25, 2017

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Quick Summary

Support Technicians provide technical support at the first stage level and assists other team members as necessary.

Required Skills

Customer Service Technical Support Communication Skills System Level Troubleshooting Problem-Solving Data Entry Independent Work Teamwork

Job Description

Apex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needs

Description: Technical Support Representative

Position Summary: Support Technicians provide technical support at the first stage level and assists other team members as necessary.

Duties: Provide call center based technical support to store locations, vendors and staff. Serve as first level support for troubleshooting of issues encountered in store rollouts. Rollouts may include POS/RX hardware and Telephony. Assist with remote equipment troubleshooting and ensure process adherence. Data entry regarding resolution of issues and technicians progress while technicians are completing work within the store. Support Technicians may be assigned multiple projects simultaneous.

Experience: Must possess clear and accurate communication skills both verbally and written. Must have basic computer troubleshooting skills and problem-solving skills. Working knowledge of Word, Excel and Outlook a plus but not a requirement. Must be able to work independently and as part of a team. Technical installation experience a plus but not a requirement. Working knowledge of computer hardware a plus but not a requirement. Customer Service/Technical Support experience in a Call Center environment is a MUST.

Apply Now and look for Ron Autor!!

All your information will be kept confidential according to EEO guidelines.

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