Call Center Representative

At Horizon Point, we don’t just create marketing—we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.

Position Overview

The Call Center Representative handles inbound and outbound calls, providing customer support and ensuring efficient service.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries
• Make outbound calls for follow-ups or outreach
• Provide accurate information about products or services
• Resolve customer concerns or escalate issues when necessary
• Document customer interactions

• Strong verbal communication and listening skills
• Customer-focused mindset
• Ability to remain calm under pressure
• Basic computer and data entry skills
• Team-oriented and reliable

• Competitive salary with performance-based growth opportunities
• Clear career progression and professional development support
• Collaborative and supportive work environment
• Skill-building opportunities across multiple areas of marketing
• Access to ongoing training and development resources
• Stable full-time position with long-term growth potential