Call Center Operator - ONSITE

More Than Just Care, It’s Community  

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.  

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You  

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. 

• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.  

• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges. 

• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings  

A Day in the Life 

 

• A Call Center Operator supports all Munson Healthcare system initiatives, providing emergency communications in a professional manor, sharing of data and providing services while utilizing customized software. Provides excellent customer care through one-on-one interaction with consumers, physicians/office, and Munson Healthcare staff.

• Determines customer needs and fulfills those needs through dissemination of information entered into custom databases to include but not limited to on-call calendars, emergency notification, and hospital codes, paging groups, physician and staff profiles.  

• Assist in maintaining departmental documentation. 

• Adheres to proper security protocol. Assists in pre-defined operations during downtime procedures.

• Responds in a timely, professional manner to the needs of customers. Develops and maintains knowledge of when to escalate issues. Maintains regular communication on progress of issues.   

• Performs other duties and responsibilities as assigned.

What’s Required  

• High school diploma or GED. 

• Minimum of two years working with the public. 

• Ability to type 50 wpm.

• Medical Terminology course completed within first 90 days. 

• Experience in hospital/medical setting beneficial.

*Fully on-site in Traverse City, MI

Schedule:  Weekdays - 8-4:30PM 

**Every other weekend - weekend hours vary**-

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.