Call Center Manager

Bullpen Talent

Buenos Aires, Buenos Aires, Argentina Remote permanent

Posted: February 13, 2026

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Quick Summary

We are seeking a Call Center Manager to lead our outbound telemarketing division, responsible for building and managing a high-performing team focused on cold calling and appointment setting.

Required Skills

Leadership Team Management Cold Calling Data Acquisition KPI Tracking Call Quality Communication Customer Service Remote Work

Job Description

Job Posting: Call Center Manager

Location: LATAM Remote

Job Type: Full-time

About the client

One of our clients is growing its telemarketing division and seeking a leading Call Center Manager to drive its success. They are dedicated to growth and excellence, offering a dynamic environment for a professional looking to make a measurable impact.

Job Description

We are seeking a strong, hands-on Call Center Manager to lead our new outbound telemarketing division. You will be responsible for building and managing a high-performing team focused on cold calling and appointment setting.

Key Responsibilities

• Oversee daily cold calling operations and appointmentnsetting management.

• Manage data acquisition and list segmentation strategies.

• Manage and coach a team of callers to ensure peak performance.

• Implement call quality control measures and track key KPIs.

• Maintain documentation of operational procedures and drive measurable results.

Must-have

• Proven experience building and managing outbound telemarketing teams.

• Expertise in cold calling operations and list segmentation.

• Strong background in managing, coaching, and developing callers.

• Demonstrated ability to track KPIs and ensure high call quality.

• Excellent communication and leadership abilities.

Why Join?

• Flexible work hours and remote options.

• Professional development opportunities within a growing division.

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