Call Center Executive - US Outbound Sales (Voice Process)
Lytegen
Posted: May 13, 2026
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Quick Summary
We are looking for a Call Center Executive to join our team in Chandigarh, India. The ideal candidate will be responsible for handling outbound sales calls for the US process, building strong customer relationships, and driving sales conversions. The role requires excellent communication skills, problem-solving abilities, and a strong understanding of customer needs.
Required Skills
Job Description
Position:
Inside Sales Executive / Call Center Executive – US Outbound Sales
Location:
Work from Office only – Mohali (Punjab)
Shift:
US Night Shift (Pure Night Shift)
Working Days:
5 Days Working
(Weekly offs may fall on any 2 days of the week, including split offs, based on business requirements)
Key Responsibilities:
• Handle outbound sales calls for the US process
• Engage potential customers and drive sales conversions
• Build strong customer relationships through effective communication
• Understand customer requirements and provide appropriate solutions
• Handle objections professionally and close sales effectively
• Achieve individual and team sales targets
• Maintain high levels of customer satisfaction and service quality
• Collaborate effectively with team members and management to achieve business goals
Eligibility Criteria:
• Undergraduate or Graduate in any discipline
• Minimum 1+ years of experience in an International Call Center
• US process experience preferred
• Prior outbound sales experience is highly preferred
• Candidates must have experience in US/UK international voice process (Mandatory for experienced candidates)
• Freshers with excellent English communication skills and strong sales aptitude are also encouraged to apply
Required Skills & Competencies:
• Excellent English communication skills – C1 Level (Mandatory & Non-Negotiable)
• Strong sales acumen and convincing ability
• Customer-centric mindset
• Excellent objection handling skills
• Go-getter attitude with strong ownership mindset
• Ability to stay calm under pressure
• Strong team player
• Performance and target-oriented approach
• Flexibility to work extended hours and rotational offs as per business requirements
• Strong bias for action and result-driven mindset
• Stable career background with no frequent job changes preferred
Work Requirements:
• Pure Work from Office role
• No Work From Home option
• Candidates must be comfortable working permanent night shifts
• Must be flexible with shift timings and business requirements
What We Offer:
(Post process stability – after 1 to 2 months)
• Attractive Performance Bonus & High Incentive Structure
• Daily, Weekly & Monthly Rewards & Recognition Programs
• Excellent Work Culture
• Strong Company Policies & Employee Support Structure
• Growth-oriented and performance-driven environment