Call Center Agent

VirtuHire

South Africa Remote permanent

Posted: January 15, 2025

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Quick Summary

Dedicated Call Center Operator in South Africa, responsible for handling inbound and outbound calls, booking appointments, and providing excellent customer service.

Required Skills

Verbal Communication Phone Etiquette Inbound Calls Outbound Calls Appointment Booking Client Management Customer Service Performance Targets Customer Experience Analytics

Job Description

We are looking for a dedicated Call Centre Operator to handle inbound and outbound calls. This role focuses on booking appointments for our specialists, working with interested leads, and ensuring excellent customer interactions. The position offers an opportunity to earn incentives based on target achievement.

*Remote: Monday to Friday, 9 AM to 5 PM PST (5 PM to 3 AM SAST).

Requirements:
• Handle inbound and outbound calls professionally.

• Book appointments for specialists with leads who have expressed interest in our services.
• Follow up with clients to confirm appointments and provide necessary information.
• Maintain a positive customer experience through effective communication.
• Achieve targets and earn performance-based incentives.

Qualifications:

• Excellent verbal communication and phone etiquette.
• Experience in handling inbound and outbound calls.
• Ability to work with client lists and manage booking processes.
• Goal-oriented and motivated to meet and exceed targets.

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