Call Center Agent

At Horizon Point, we don’t just create marketing—we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.

Position Overview

The Call Center Agent manages inbound and outbound calls, providing customer support and ensuring efficient handling of inquiries and service requests.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries
• Make outbound calls for follow-ups or outreach
• Provide accurate information about products, services, or promotions
• Resolve customer concerns or escalate when necessary
• Maintain detailed records of customer interactions
• Follow communication scripts and service standards

• Strong verbal communication and active listening skills
• Customer-focused mindset and problem-solving abilities
• Ability to remain calm under pressure
• Basic computer and data entry skills
• Organizational and multitasking abilities
• Team-oriented and reliable

• Competitive salary with opportunities for growth and advancement
• Ongoing training and professional development
• Supportive and collaborative work environment
• Opportunities to build valuable skills in customer relations and business operations
• Stable, full-time position within a growing company