Call Center Agent

We are looking for a dedicated Call Center Agent to handle inbound and outbound customer interactions, resolve inquiries efficiently, and ensure a seamless customer journey.

What you will do::
• Handle inbound and outbound customer calls professionally and efficiently.

• Respond to customer inquiries regarding financing solutions, payment plans, and account details.

• Provide accurate product and service information while maintaining high-quality standards.

• Resolve customer complaints, requests, and escalations with empathy and efficiency.

• Log all customer interactions accurately in the CRM system.

• Follow up on pending cases to ensure timely resolution.

• Collaborate closely with team leaders to improve call quality and enhance the customer experience.

• Promote Klivvr's financing services and guide customers through the application process.

• Ensure compliance with company policies, data privacy regulations, and Central Bank of Egypt requirements.

• Strive to meet and exceed individual and team KPIs, including call handling time, customer satisfaction, and resolution rates.

To succeed in the role, you’ll need to have::
• Bachelor’s degree in Business Administration, Commerce, or a related field.

• 0–2 years of experience in customer service, preferably in financial services, banking, or telecom.

• Strong problem-solving skills and the ability to handle customer concerns effectively.

• Active listening and conflict-resolution skills.

• Excellent communication and interpersonal skills in both Arabic and English.

• Basic computer proficiency, including Microsoft Office and CRM tools.