Call Center Agent

At Horizon Point, we don’t just create marketing—we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.

Position Overview

The Call Center Agent handles inbound and outbound calls, assisting customers with inquiries and providing efficient support.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries
• Make outbound calls for follow-ups or outreach
• Provide accurate information about products, services, or promotions
• Resolve customer concerns or escalate issues when necessary
• Maintain records of customer interactions
• Follow scripts, procedures, and service standards

• Strong verbal communication and active listening skills
• Customer-focused mindset and problem-solving abilities
• Ability to remain calm and professional under pressure
• Basic computer and data entry skills
• Organizational and multitasking abilities
• Team-oriented and reliable

• Competitive salary
• Growth opportunities within the company
• Skill development and ongoing training
• Supportive and collaborative work environment
• Stable full-time position