Call Center Agent

Statewide Remodeling, a division of Renuity, is hiring an Onsite Call Center Agent to expand our Homeowner Relationship Center team. If you are dedicated and hardworking and you are looking for a career opportunity where you can grow and be developed, don't wait! You don't want to miss out on this opportunity to join the fastest growing remodeling company in the United States! 

About the Role

As a Call Center Agent, you’ll support homeowners as they explore remodeling projects—qualifying interest, setting appointments, and providing an exceptional first impression. You’ll work with customers across all Statewide Remodeling markets and help guide them toward solutions they love.

In this position, you will:

• Manage inbound and outbound calls in a fast-paced call center environment

• Partner with scheduling teams to verify appointments and confirm with customers

• Utilize pre-built scripts to engage customers and work with them to find solutions to their home project needs

• Participate in regular department contests and achieve both personal and team goals

What We Offer

• Competitive hourly base pay

• Monthly bonus opportunities with uncapped earning potential

• Paid training program with hands-on support

• Career growth opportunities within a national home improvement leader

• Supportive, team-oriented call center environment

• Consistent schedule and bi-weekly pay

• Overtime eligibility

Key Qualifications

• 1+ year of customer service or sales experience preferred

• Strong communication and active listening skills

• Comfortable handling high call volume in a fast-paced environment

• Basic computer proficiency (Microsoft Office and CRM systems)

• Strong organizational and time management skills

• Goal-oriented with a self-motivated mindset

• Ability to multitask and adapt quickly

• Open to coaching and continuous improvement

Who Thrives in This Role

• Individuals who enjoy talking to people and building rapport quickly

• Driven performers motivated by hitting goals and earning bonuses

• Problem-solvers who can think on their feet

• Team players who contribute to a positive culture

• Those looking to grow into sales or leadership roles

Schedule & Location

• Onsite call center environment

• Full-time schedule

• Must be able to sit and work at a computer for extended periods

Statewide Remodeling is a trusted leader in home improvement, helping homeowners upgrade their spaces with high-quality solutions and exceptional service. As part of the Renuity family, we are committed to innovation, growth, and delivering a best-in-class customer experience from the first call to final installation.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. 

If you have a question regarding your application, please contact [email protected]

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