Cairo Team Leader (DD)

Job Title: Team Lead

Location: Cairo/Egypt

About Us

Quantanite is a global customer experience and digital solutions partner redefining what world-class outsourcing looks like. Headquartered in London, with operations across Johannesburg, Cairo, Dhaka, India, and the United States, we support some of the world’s most ambitious and fast-scaling brands.

We operate at the top of our category—where pace, precision, and performance matter. Our culture is energetic, inclusive, and standards-led, and we believe that exceptional training is one of the biggest competitive advantages a business can have.

If you’re driven by impact, obsessed with quality, and passionate about enabling others to perform at their best, you’ll feel right at home at Quantanite.

About the role:

Lead a dynamic field team focused on providing exceptional service and operational excellence. You will be responsible for coaching, managing performance, and driving key success metrics across your territory.

Key Responsibilities
● Team Leadership & Development
Mentor and coach Service Professionals and Lead Service Professionals, conducting
regular performance reviews and goal-setting sessions. Foster a positive,
learning-oriented team environment to improve retention and team morale.
● Operational Efficiency
Monitor labor utilization versus production, optimizing efficiency to meet KPI and
service-level targets. Manage daily payroll, schedules, and resource allocation to support
field operations.
● Customer Experience & Retention
Ensure delivery of top-tier customer service; identify opportunities for upselling or
cross-selling services. Resolve customer escalations and support complaint handling
processes to maintain satisfaction.
● Performance Monitoring & Reporting
Track team performance using dashboards and metrics; report status to field managers
and implement improvement plans.
● Recruiting & Onboarding
Collaborate with recruitment teams to address staffing needs; participate in interviewing,
hiring, and onboarding processes.
● Compliance & HR Understanding and Maintain adherence to all safety regulations

Qualifications
● High school diploma required; further education or certifications in management or
leadership a plus.

● 2–3+ years of supervisory or team leadership experience, ideally in field services or
operational roles.
● Proven ability to lead teams, drive performance, and manage multiple responsibilities.
● Strong analytical, problem-solving, and communication skills.
● Proficiency in using digital tools and performance dashboards (e.g., Google Drive, CRM,
scheduling software).