Cage & Players Club Shift Manager

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

The incumbent in this position is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force.  The incumbent is also responsible for ensuring accurate and secure operation of the cashier cages on assigned shift, while providing extraordinary guest service to ensure established guidelines comply with all internal and external regulatory directives and laws.

ESSENTIAL FUNCTIONS

• Creates an atmosphere that induces guests to have Belterra Park Cincinnati as their gaming and entertainment of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide extraordinary guest service.
• Hires, trains, motivates, evaluates and manages staff in order to ensure that employees receive adequate guidance and resources to accomplish established department objectives.
• Establishes and maintains departmental objectives, standards, guidelines and budget to ensure proper management of department functions.
• Monitors and evaluates the activities and operations of credit and collections to ensure achievement of financial, policy and regulatory objectives.
• Monitors and evaluates the activities and operations of cashiers to ensure achievement of financial, policy and regulatory objectives.
• Makes recommendations of disciplinary action to the Cage & Players Club Manager.

• Works with Cage & Players Club Manager to remedy customer problems and complaints, ensuring courteous, friendly service.
• Approves permanent check-cashing limits of Belterra Park Cincinnati customers within designated limits and according to criteria in order to allow qualified customers to have convenient access to funds, with the objective of encouraging greater gaming activities.
• Maintains contact with Security and Surveillance Departments and the bank to locate variances and ensure proper handling of monies.
• Analyzes various sources of data from credit bureaus, central credit, telephone or personal contact, and gaming history, in order to grant and collect credit with minimum risk for default, while maximizing the potential for customers to engage in gaming activities

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

These skills and abilities are typically acquired through a bachelor's degree in business, Accounting, or closely related field, and/or a minimum of five years’ experience in cashier/credit/collections operations or overall gaming operations with two years in a managerial capacity.

PREFERRED KNOWLEDGE, SKILL AND ABILITY:

• Ability to effectively communicate with customers, outside contacts, and all levels of employees.
• Ability to review and comprehend all necessary documentation.
• Ability to observe and direct actions of subordinates.
• Ability to use computer, keyboard, and similar equipment.
• Must be flexible to work varying shifts and time schedules as needed.
• This position operates in a working environment that is subject to varying levels of crowds, noise, the severity of which depends upon customer volume.
• Knowledge of cashier’s operations.
• Knowledge of gaming control regulations and the legal aspects of credit rating systems and laws. 
• Understanding of legal, banking and accounting issues important.
• Proven financial and budgeting control skills. 
• Strong communication skills.
• Must be twenty-one (21) years of age or older.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.