C003938 Vendor Management Officer (NS) - WED 22 Apr RELAUNCH

Deadline Date: Wednesday 22 April 2026

Requirement: Vendor Management Officer

Location: Braine-l'Alleud, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 367.4

Required Start Date: 8 May 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties and Role:

The Vendor Management Officer will develop service delivery contracts, to support the smart sourcing across the wide range of NIMSC projects and services. They will support the NIMSC Outsourcing Officer and work with the NIMSC Business Units & Resource Centres to support the implementation of Strategic Plans and in accordance with Governance decisions. This role gathers requirements, creates supporting documentation, coordinates vendor sources with Acquisition (ACQ) and ensures effective and optimized delivery and provisioning of Providers and other Sourcing options.

Organisational change management

• Follows standard techniques to investigate and analyse the size, nature and impact of changes to operational activities.
• Contributes to the recommendations for change management plans and actions.
• Supports implementation and engages with stakeholders under direction.

Supplier management

• Collects supplier performance data and investigates problems.
• Monitors and reports on supplier performance, customer satisfaction, adherence to security requirements and market intelligence.
• Validates that suppliers' performance is in accordance with contract terms.
• Engages proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance.
• Implements supplier management-related service improvement initiatives and programmes.

Contract management

• Acts as a routine contact point between the organisation and suppliers concerning contract management.
• Supports the collection of contract performance data.
• Creates standard reports on contract performance.

Stakeholder relationship management

• Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information.
• Implements stakeholder engagement/communications plan.
• Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management.
• Helps develop and enhance customer and stakeholder relationships.

Product and Vendor Evaluation

• Assists in selecting suitable products and vendors within the organization.
• Analyzes and prioritizes products and vendors in the marketplace.
• Follows the established processes and procedures for product and vendor evaluation.
• Understands the software requirements by cooperating and consulting with architects and other IT professionals.
• Follows stated requirements, including local selection criteria and standards for product and vendor evaluation.

Vendor Management

• Builds and maintains partnerships with multiple and/or large vendors.
• Ensures the fulfillment of report and record-keeping requirements.
• Evaluates issues and terminates vendor relationships as appropriate; works with legal departments.
• Monitors supplier performance; works to resolve discrepancies between performance and agreements.
• Develops quality standards and controls for vendor selection.
• Facilitates supplier partnering arrangements that share risk and reward.

Requirements:
Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years directly relevant work experience;
• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function
• Experience in developing contracting vehicles to support dynamic sourcing delivery;
• Experience developing Statements of Work, Requests for Quote, and Requests for Proposals
• Experience with monitoring contractor performance and quality control processes;
• Experience with managing contractor and vendor relationships;

Desirable:

• Working knowledge and experience of NATO/NCIA procurement process and regulations.
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).
• Certified Outsourcing Professional (COP), Certified Supplier Relationship Management Professional (CSMP) or Certified Contract Management Professional (CCMP)