Business Systems Analyst (Salesforce)

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary:

We are hiring a Business Systems Analyst (Salesforce) to support the configuration, maintenance, and continuous improvement of our Salesforce platform and integrated GTM systems. Based in Pune, this role is ideal for professionals with strong Salesforce skills who are eager to grow in a collaborative and high-impact environment.

Key Responsibilities:

• System Administration: Manage users, roles, profiles, forecasts, territory management and permission sets across the Salesforce ecosystem.

• Salesforce CPQ & Sales/Service Cloud: Hands-on experience configuring and customizing Salesforce (Sales Cloud, Service Cloud, CPQ) and integrated ERP systems (NetSuite) to support global GTM operations.

• Configuration & Automation: Build and maintain automation using point and click tools such as Flows, Lightning App Builder, Approval processes, etc. Should be able to configure, maintain and support Marketo, Outreach, Leandata, Gong, etc. GTM tools.

• Salesforce Agentforce/ AI: Knowledge & experience with configuring and deploying AI facilitated development.

• Data Management: Perform data migration, cleaning, and manipulation using Data Loader, other tools. Support data integrity through validation rules, duplicate management, and cleansing activities.

• DevOps: Utilize Git/DevOps tools for environment management (Sandbox to Production deployments).

• Security: Ensure data and system integrity, governance, and security. Knowledge of Salesforce Shield.

• Project Management: Triage and resolve end-user support tickets and system issues. Contribute to Agile ceremonies including sprint planning and retrospectives. Assist with UAT, documentation, and training during system releases.

• Documentation: Document business processes and technical configurations in Confluence.

• Communication: Communicate effectively and collaborate with cross-functional teams to support enhancements and new functionality.

Requirements and Preferred Experience:

• 3 to 5 years of experience as a Salesforce Administrator.

• Strong knowledge of the Salesforce/ SaaS ecosystem.

• Proficiency in configurations and customizations using point and click tools.

• Experience with Commercial Applications/ GTM tools like NetSuite, Marketo, Outreach, LeanData, Gong, etc.

• Ability to work independently and within a global, cross-functional team.

• Excellent problem-solving and communication skills.

• Bachelor’s/ Master’s degree in Computer Science, Business, or a related field.

• Salesforce Certified Administrator. Advanced Administrator and AI Certifications is a plus.

• Good to have knowledge of Apex.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families

• Flexible vacation policy and paid company holidays

• 401(k) with company match

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches.