Business Systems Analyst

ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organziations stay ahead of emerging threats with unmatched network visibility, context, and control.

Today’s attackers bypass traditional security defenses through identity-based entry, move invisibly across cloud, on-premise, and data center networks using encryption and trusted applications, and exploit and exit whenever they want. But all of that movement is visible on the network... if you can see it.

By combining the power of NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics in a single, integrated platform, ExtraHop can decrypt and unlock complete packet-level data at wire speed, analyze and correlate it across all your networks, applications, devices, and users with cloud-scale machine learning, and provide a single interface to the SOC to detect, investigate, and remediate modern cyber risks in real time.

Position Summary

As a Business Systems Analyst, you will support ExtraHop’s IT Applications team in maintaining and improving a broad portfolio of business applications—including Salesforce and GTM tools. You’ll work closely with cross-functional teams to gather requirements, troubleshoot issues, and assist with system configurations. This is an entry-level role designed to build expertise in business applications and system administration while contributing to the success of the organization.

Key Responsibilities

• Assist in gathering and documenting business and technical requirements under the guidance of senior team members.

• Support the configuration, maintenance, and day-to-day operations of SaaS and GTM applications.

• Help triage, research, and resolve tickets related to supported applications, escalating as needed.

• Perform basic Salesforce administration tasks, including data entry, user support, and report/dashboard maintenance.

• Participate in application testing, data validation, and system upgrades.

• Assist in maintaining application documentation and process guides.

• Stay current on new application features and releases, and share learnings with the team.

• Contribute as a member of an agile scrum team, participating in planning, testing, and project activities.

Required Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Information Systems, or equivalent experience.

• 0–2 years of experience in a business systems, IT, or analyst role (internships or coursework accepted).

• Basic understanding of business applications (Salesforce, marketing automation, or other SaaS tools preferred).

• Strong analytical skills with attention to detail and accuracy.

• Familiarity with Excel or other data management tools.

• Eagerness to learn, problem-solve, and develop technical and functional expertise.

• Strong communication and collaboration skills.

Preferred Qualifications

• Exposure to Salesforce or other CRM/ERP platforms.

• Familiarity with marketing automation tools (e.g., Eloqua, Pardot) a plus.

• Experience working in an agile or team-based environment.

• Salesforce Administrator certification (or interest in pursuing one).

The salary range for this role is $75,000 - $90,000 + bonus + benefits.

ABOUT EXTRAHOP:

ExtraHop empowers enterprises to stay ahead of evolving threats with the most comprehensive approach to network detection and response (NDR). Since 2007, the company has helped organizations across the globe extract real-time insights from their hybrid networks with the most in-depth network telemetry.

ExtraHop NDR uniquely integrates network threat detection, network performance management (NPM), intrusion detection (IDS), and packet forensics into a single console with 100GB+ sensors, real-time decryption, and cloud-scale machine learning - delivering complete network visibility, unmatched context for data-driven security decisions, and improved SOC productivity.

ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We are the only NDR vendor recognized as a leader by all major analyst firms including the 2024 Gartner® Magic Quadrant for Network Detection and Response™, the 2023 Forrester® Wave for Network Analysis and Visibility, the 2024 IDC® Marketscape for NDR, and the 2024 Gigamon® Radar Report for Network Detection and Response.

OTHER BENEFITS:

Employees' wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits:

• Health, Dental, and Vision Benefits

• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time

• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan

• FSA and Dependent Care Accounts + EAP, where applicable

• Educational Reimbursement

• 401k with Employer Match or Pension where applicable

• Pet Insurance (US Only)

• Parental Leave (US Only)

• Hybrid and Remote Work Model

Our people are our most important competitive advantage, leading the charge against cyber criminals. Join the fight today!

To learn more, visit www.extrahop.com or follow us on LinkedIn.

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