Business Systems Analyst Intern

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

We are looking for a motivated Master's student to join our GTM Systems' team for an end-of-study internship. You will support the optimization of our business processes and contribute to improving data quality and system integrations across Sales, Marketing, Revenue Operations, and Customer Success.

This is a great opportunity to gain hands-on experience with GTM technologies, business process analysis, and cross-functional collaboration in a fast-paced SaaS environment.

Key Responsibilities::
• Identify gaps in the GTM Systems team's internal processes and workflows, and propose actionable solutions to improve team productivity and efficiency.

• Explore opportunities for leveraging AI-powered automations, Slack Workflow Builder, and other low-code solutions (Salesforce Flows, Hubsport Workflows, etc.)

• Contribute to the management of Jira tickets related to system troubleshooting and bug resolution, ensuring issues are properly tracked, documented, and followed up on in a timely manner.

• Support the GTM Systems team with cross-functional initiatives that involve designing and implementing solutions that enhance operational efficiency.

• Help document business requirements, user stories, and functional specifications for system enhancements.

• Work closely with IT and Engineering teams to understand platform integrations across business units.

• Research industry trends and emerging technologies to contribute ideas for improving the GTM tech stack.

What We're Looking For::
• Currently pursuing a Master's degree in Information Systems, Computer Science, Business Engineering, or a related technical or business field.

• A first experience (internship, academic project, or personal project) involving data analysis, business processes, or system tools is a plus.

• Familiarity with B2B SaaS business model and Sales, Marketing processes.

• Curiosity and eagerness to learn CRM and automation tools such as Salesforce or HubSpot.

• Demonstrated interest in AI tools and their practical applications, whether through personal projects, coursework, or day-to-day use, and with an appetite for leveraging AI to streamline workflows and improve system operations.

• Strong analytical mindset and problem-solving skills.

• Ability to work in a collaborative, Agile team environment.

• Business proficiency in English is required, and French is a plus as the role may involve collaboration with stakeholders across different regions.

Nice to Have::
• Some exposure to GTM or sales engagement tools (Salesforce, Hubspot, ZoomInfo, Lusha, Gong, etc.).

• Basic knowledge of reporting/BI tools (Tableau, Power BI, Looker) or introductory SQL skills.

• Familiarity with Agile methodologies and tools such as Jira.

• Basic exposure to scripting or development languages such as Apex, JavaScript, or TypeScript

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits

DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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