Business Systems Analyst – Insurance

Production and Operational Support

· Review designs, test scenarios and results conducted and documented by outsourced service provider to ensure TFS business practices are represented

· Ensure that proactive, adaptive, corrective and preventive changes conducted by outsourced service provider are functionally sound and consistent with business needs

· Ensure cross-team impacts and dependencies of production activities have been addressed by outsourced service provider

· Assist team lead/functional manager in outsourced service provider oversight, SLA tracking, and Scorecard reporting

· Provide subject matter expertise to support outsourced service provider as needed. Ensure that business practices are represented in support scripts and incident management activates.

· Proactively identify and suggest improvement areas for Operational Support.

· Support internal/external audit requests

Deliver End User Demos and Facilitate Training

· Provide system demos to end users

· Provide training and guidance to new department team members to facilitate knowledge sharing and cross training

· Help coordinate and facilitate end user training sessions

“Must Have”

§ 7-8 years of relevant BSA work experience

§ Strong understanding of the Software Development Life Cycle (SDLC)

§ Knowledge and understanding of industry standard/best practices requirements gathering methodologies

§ Knowledge and understanding of Information Technology systems and software development

§ Strong understanding of testing methodology

§ Ability to understand technical architecture design of business applications

§ Strong skills in Microsoft Office products (Excel, Word, PowerPoint, Visio, etc)

§ Working knowledge of requirements management tools

§ Working independently as well as in project teams

“Nice to Have”

· Understanding of insurance services operations

· Understanding of financial services operations; knowledge of internal operations and systems a plus

· Project Management experience is a plus

· Understanding of Scrum framework

All your information will be kept confidential according to EEO guidelines.