Business Systems Analyst II

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.

Business Systems Analyst

Smartsheet’s Enterprise Systems team manages the development, use, and support of the Enterprise Applications including the internal use of Smartsheet. Our team is looking to hire a Business Systems Analyst who is an active listener with great technical skills. As we continue to scale, we are looking for a Netsuite Administrator who understands how to implement and scale enterprise systems.

You will proactively improve and support the development, implementation, and maintenance of Smartsheet’s NetSuite system and other related SAAS enterprise systems. This role reports to the Manager, Enterprise Systems within Corporate IT and is based in Costa Rica.

You will need to demonstrate strong influence and communications skills to collaborate internally with the Finance, Engineering, Sales and IT departments and act as an advisor to the organization on system efficiency and effectiveness. The position will be the primary internal support contact for NetSuite, all related points of integration.

Responsibilities

• Maintain the NetSuite application and other related 3rd party business applications for internal users

• Develop, test and deploy customizations, custom objects, 3rd party tools / applications and new NetSuite modules based on evolving business needs

• Support end user requests for new saved searches, reports, KPI’s, and dashboards, and maintain proper system access for user roles

• Act as NetSuite SME providing training, communication and updates to end users of the NetSuite system

• Create technical documentation, including fully documenting existing and new customizations, scripts, workflows, and business processes, and keeping all documentation up to date

• Partner with NetSuite users and stakeholders, assisting with data analysis, business process mapping, reporting needs, continuous improvement initiatives, change management and support for optimal usage

• Provide timely communication regarding system status

• Troubleshooting of system errors and resolution

• Maintain up-to-date knowledge of NetSuite functionality, customization and integrations

Requirements

• 5+ years of experience with ERP administration, configuration, and 3rd party integrations in complex environments, specifically with NetSuite

• Administrator-level knowledge of roles, permissions, page layouts, custom objects, scripting, workflows, reports and dashboards

• In-depth knowledge of SuiteScript / WebServices, csv imports, user provisioning, defining roles, analytics and scheduling scripts

• Ability to analyze problems, develop and recommend solutions and resolve issues

• Ability to operate successfully in a fast-paced environment that places a strong premium on integrity, excellence, execution and teamwork 


• Well-organized, ability to prioritize tasks, meet deadlines and manage multiple projects while 
maintaining a high level of accuracy 


• Ability to remain professional and flexible while under pressure

• A strong understanding of business processes and requirements

• Project management, system implementation and system integration experience

• Strong analytical and problem solving skills

• Ability to work independently with minimal guidance

• Ability to work collaboratively with cross-functional teams

• Strong understanding of the Agile process

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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