Business Systems Analyst

Company Profile

At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally-native, data-empowered solutions. Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry Team. Finding the right match for this role is a critical aspect of our success.

Overview

We are seeking a Business Systems Analyst to support a technology team to perform account management platform initiatives within the billing domain. This role will play a key part in managing and coordinating activities for newly developed and enhanced systems, ensuring alignment between business needs and technical solutions. This role is part of a high-visibility team supporting critical billing and platform initiatives.

This is a long-term consulting role in Denver, CO and will require 4 days on site and one day hybrid. Qualified candidates must live in the Denver area and be authorized to work in the United States without requiring visa sponsorship or visa transfer.

Responsibilities

• Manage and coordinate activities related to account management platforms focused on billing and financial system functionality.
• Research and resolve functional inquiries and system-related issues.
• Handle enhancement requests and support system releases and upgrades.
• Provide ongoing support for billing system updates and improvements.
• Compile and analyze data, producing reports to monitor billing activity and system performance.
• Identify opportunities for process improvements and recommend solutions.
• Be the primary liaison between product, user support, and engineering/dev teams.
• Document system issues, requirements, and processes clearly and effectively.
• Translate business needs into functional requirements and technical deliverables.

Requirements:
Requirements

• Minimum of 2–5 years of experience as a Business Systems Analyst or similar Analyst type role
• Industry background in telecommunications, technology, or related industry is preferred
• Proven experience understanding billing and financial concepts like subscriptions, rate plans, charges, credits, general ledger, financial reporting, payment processing is required
• Knowledge of SaaS platforms is required
• Proficiency with Excel and PowerPoint are needed
• Experience gathering and documenting business and technical requirements
• Strong analytical and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent stakeholder management skills
• Experience supporting billing systems or account management platforms
• Familiarity with system releases, upgrades, and production support
• Must be organized, detail oriented and able to work in a client facing support role
• Strong communication skills and the ability to work cross-functionally are essential for success

Compensation

For individuals assigned and/or hired to work in Colorado, Sand Cherry Associates is required by law to include a reasonable estimate of the compensation range for this role. This compensation range considers a wide range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. This is a 12 month consulting engagement with an expected annual salary of $70-85k . Years of experience, level of education, geographic location, unique skills/qualifications for the specific role and potential certifications can be key factors in the final compensation for this role.

Benefits:
Our team is unique — we are passionate about what we do. At Sand Cherry, our Consultants know they are impacting and shaping our clients’ industries. We recognize our employees for their contributions. Our culture is one of the most friendly and communicative in the consulting industry. Sand Cherry is not a top-heavy organization. We offer the opportunity to be part of a digital workforce. Discover the experience that only comes with self-responsibility in the workplace. Our team members manage their own workloads and are expected to deliver exceptional work for our clients. Professional career growth is one of our main priorities, as we affirm that investing in our Consultants and empowering our people will also deliver the best results and value for our clients.