Business Systems Analyst

Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics has transformed into a world-class transport provider and continues to grow.

Charger Logistics invests time and support into its employees, providing them with the room to learn, grow their expertise, and advance their careers. We are an entrepreneurial-minded organization that welcomes and supports individual ideas and strategies. We are seeking a highly motivated and detail-oriented Business Systems Analyst to join our team.

This is a cross-functional role blending Business Analysis, IT Analysis, Quality Assurance, and Application Support responsibilities. The ideal candidate will act as a bridge between business stakeholders, developers, end users, and external vendors to ensure smooth delivery, enhancement, and support of internal applications and integrations.

Responsibilities:

• Collaborate with internal stakeholders (Operations, Dispatch, Finance, Safety, etc.) to gather and document business requirements.

• Translate business needs into functional and technical requirements.

• Prepare process flows, user stories, and solution documentation.

• Identify system/process improvement opportunities within trucking operations.
• Coordinate closely with internal development teams to clarify requirements and ensure accurate implementation.

• Assist developers in understanding operational workflows and business logic.

• Participate in solution design discussions.

• Validate proposed solutions against business needs.
• Assist in QA for ongoing internal developments, enhancements, and system migrations.

• Prepare test cases, test scenarios, and UAT documentation.

• Coordinate and support User Acceptance Testing (UAT).

• Identify, log, and track defects to resolution.
• Conduct training sessions for end users on newly developed applications or features.

• Provide day-to-day application support and issue resolution.
• Coordinate with external vendors for API integrations and third-party system implementations.

• Assist in defining integration requirements and data mapping.

• Support testing and validation of API integrations.

• Ensure seamless data flow between internal and external systems.

Requirements:
• Bachelor’s degree in Information Technology, Business, Computer Science, or related field.

• 3+ years of experience in a Business Analyst / IT Analyst / QA / Application Support role.

• Experience in the Trucking / Transportation / Logistics industry preferred.

• Strong understanding of operational workflows in trucking (dispatch, load management, billing, settlements, compliance, etc.).

• Experience working with APIs and system integrations.

• Excellent communication and stakeholder management abilities.
• Experience with TMS (Transportation Management Systems) preferred.

• Understanding of database concepts

• Experience with API integrations and data mapping.

• Familiarity with testing tools and defect tracking systems.

• Proficiency in MS Office (Excel, Visio, PowerPoint, Devops.

• Strong analytical and problem-solving skills.

• Ability to work cross-functionally with technical and non-technical teams.

• Detail-oriented with strong organizational skills.

• Proactive and solution-driven mindset.

• Ability to manage multiple projects and priorities simultaneously.

Benefits:
• Competitive Salary
• Healthcare Benefit Package
• Career Growth