Business Systems Analyst - AI (Hybrid)

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

As part of AbbVie’s Business Technology Solutions (BTS), Research and Development aligned technology team, R&D Global Therapeutic Platforms is responsible for building and deploying scalable Artificial Intelligence (AI) Applications and Platforms.  

The Business System Analyst will serve as an individual contributor, working directly with AI applications to support requirements gathering, development, maintenance, and enhancement. This role collaborates with data scientists, engineers, and business stakeholders to understand complex business needs and translate them into functional technology requirements. The analyst will be responsible for managing application data, monitoring system performance and accessibility, and implementing system modifications to improve productivity and efficiency.

Key duties involve eliciting, analyzing, and documenting business requirements; performing data and process modeling; and supporting change management initiatives. The analyst will also review and route system change requests, develop detailed implementation specifications, and communicate updates to management. This position requires coordinating or conducting system testing, supporting user training and educational materials, and producing reports and analysis from client databases to satisfy user requests and verify project outcomes.

The role is both consultative and technical, requiring demonstrated experience with AI technologies and tools, along with the ability to apply them to relevant business use cases. The Business System Analyst will play a critical role in supporting the evolution and continuous improvement of AI systems within the organization.

Responsibilities:

•Responsible for compliance with applicable Corporate and Divisional Policies and procedures.

•Consults with functional areas to develop understanding of the varied and complex business needs supported by the system.  Responsible for determining how changing business needs will affect the system.  Understands the role of the system in the big picture and provides ideas and recommendations regarding the evolution of the system.

•Responds to questions and influences the users regarding current and potential system inputs, processes, and outputs.  Conducts research and analysis into the nature, effect and results of system problems.  Develops detailed business user requirements, system documentation, work flow procedures, and data modeling.  Negotiates plans, time frames and trade-offs while ensuring client understands the final results of the project.

•Reviews and routes requested system changes and develops detailed specifications for implementation.  Communicates system changes and issues to next level of management.

•Ensures current and accurate system documentation, coordinates and or performs testing of system modifications, both validated and non-validated systems.  Provides systems expertise and supports system training, educational tools and materials.  Involved with the Purchasing Systems Manager regarding planning/scheduling and resource allocation.

•Produces requirements for mainframe reports, time lines, and graphics using advanced functions of a personal computer.  Creates reports from existing client databases to satisfy user requests, development of ad-hoc database reporting, data sampling, project analysis, or testing verification.

•Monitors and audits the use of the systems; executes system control practices and purchasing procedures for regulatory and compliance.

•Accountable to the purchasing customer and purchasing management for the control and administration of purchasing systems.  Systems implemented must meet projected timelines and customer expectations.  The incumbent supports various mainframe, Lotus Notes, stand-alone applications, divisional interfaced systems that impact the overall purchasing process.

•Bachelor's Degree and 2 years experience or Master's Degree in Information Systems or related field is required.

•Experience in the systems development, implementation, and operations of a large-scale, enterprise systems.

•Experience with Artificial Intelligence, Large Language Models, and their capabilities

•Excellent interpersonal skills and well-developed verbal and written communication skills.

•Must be able to effectively lead and facilitate meetings with customers and technical team members.

•Must be deliverables focused and detail oriented.

•Must exhibit exceptional teamwork skills.

•Must have a strong customer focus.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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