Business Systems Analyst - #34412

Location:

Full onsite work at the client's Taguig office during the probationary period. Upon regularization, the role will transition to a hybrid setup, with 3 days onsite and 2 days working from home per week

Working hours / Job Type:

Monday to Friday, 8am to 5pm Manila time, with 8 core working hours inclusive of 1-hour break
**Flexibility to start later in the day is highly preferred in order to have more hours of overlap with foreign counterparts

Company Profile:

Our client is a publicly listed European company, renowned for its cutting-edge payment processing software used by major banks, payment service providers, and financial institutions worldwide. Established in 1988, they specialize in developing highly scalable, reliable, and flexible card payment processing solutions, offering an industry-leading end-to-end platform for Card Issuing, Card Acquiring, and ATM Services. Their solutions support all aspects of authorization, message switching, transaction routing, merchant acquiring, and card issuing, with multi-currency facilities covering 121 currencies for cross-border clearing and settlement.

As a Business Systems Analyst, you'll play a key role in ensuring seamless delivery of changes, collaborate with the team to devise programs, define test and implementation plans, and deliver high-quality software solutions that meet client requirements. You will work on both new and existing client projects, driving efficiency and client satisfaction in a fast-paced environment.

Duties and Responsibilities:

• Assist in managing client delivery and release schedules for projects, changes, service requests and mandatory releases as per clients’ SLAs
• Review client requirements analysis and high-level Test Cases in order to prepare functional and regression test cases and viable acceptance criteria
• Ability to work under pressure to agreed SLAs whilst maintaining acceptable quality standards
• Identify any flaws in the gap analysis and revert back to Change Management or Project Definition teams during testing phase
• Act as a central point of contact (via e-mail, teleconferencing and on-site workshops) for the delivery of specific changes worked on
• Liaise with Project Definition, Change Management and Technical teams to ensure compliance with the client business requirements and agreed specifications
• Configure the software systems developed by the company according to requirements documented by the Project Definition or Change Management teams
• Perform release coordination, documentation, version control and regression testing
• Provide knowledge transfer to Support Teams or any other team as required as part of the delivery hand-over
• Deliver release to clients and provide support during implementation
• Participate in onsite support or training as per clients’ request
• Provide 2nd line support for clients and the company’s support teams in line with applicable SLAs
• Participate in the 24x7 shift to provide client support

Requirements:
Must-have Skills / Qualification:

• Proven experience of at least 2 years as a Business Analyst
• Good knowledge or working experience in the payments, financial or FinTech industry
• Familiarity with standards associated with IT practice nationally and internationally
• Ability to facilitate remote and face-to-face client meetings
• Excellent verbal and written communication skills, with the ability to effectively collaborate with both technical and non-technical stakeholders

Advantageous Skills:

• Bachelor’s Degree in Information Technology, Computer Science, Business or related
• Proficiency in SQL
• Experience with APIs
• Proficiency in testing methodologies and test case execution