Business Systems Analysis Specialist - AI

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The AI Business System Analyst (AI BSA) acts as the bridge between business stakeholders and technical teams in designing, implementing, and optimizing AI-driven solutions. This role focuses on understanding business needs, translating them into functional and technical requirements, evaluating AI tools, and ensuring successful delivery of machine learning, automation, and data analytics initiatives.

Key Responsibilities

Business Analysis & Requirements Gathering

Engage with business stakeholders to understand objectives, problems, and opportunities where AI or automation can add value.
Document current-state workflows and design future-state processes enhanced by AI/ML solutions.
Translate business requirements into clear functional and technical specifications for data scientists, developers, and engineering teams.
Conduct feasibility assessments and cost-benefit analysis for AI use cases.

AI & Data Solution Support

Work closely with data scientists to understand model behavior, data dependencies, assumptions, and performance.
Support dataset identification, data quality assessments, and data transformation requirements.
Participate in model testing, validation, and monitoring activities.

Project Delivery & Stakeholder Management

Act as product owner or business lead for AI initiatives, ensuring alignment between business goals and technical solutions.
Manage user acceptance testing (UAT), including test scenarios, test scripts, and defect triage.
Facilitate communication between business, technical, and governance teams (e.g., IT, data, privacy, risk).
Coordinate deployment planning, rollout, training, and change management activities.

AI Governance & Risk

Ensure AI solutions adhere to compliance requirements such as model governance, privacy, fairness, and explainability standards.
Document model purpose, data lineage, and risk mitigation strategies.
Support ongoing monitoring of model performance, drift, and audit requirements.

Continuous Improvement

Identify opportunities for automation, optimization, or scaling of AI solutions.
Benchmark industry trends in AI, large-language models (LLMs), analytics platforms, and intelligent automation.
Recommend tools, platforms, or vendor solutions that align with business strategy.

CUSTOMER

Leverage specialized domain, product, and systems knowledge to have a thorough understanding of the business, product, and vision; provide business-technology interaction subject matter expertise as well as recognize and drive the focus toward business value.
Identify, document, and validate current state technology capabilities/ecosystem and support stakeholders to design the desired future state; provide recommendations and/or direction based on the end-to-end customer experience when making decisions.
Collaborate with key stakeholders to determine solutions, assess impact to existing work processes and systems, and how to manage the integration
Translate business requirements into detailed functional specifications taking into account non-functional requirements
Own and manage the traceability of system requirements through design and development, testing, and deployment; ensure the acceptance criteria demonstrates the changes to systems that will meet stakeholder expectations.
Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing
Provides support/oversight and guidance in the delivery of technology requirements with focus on quality, reusability, scalability, and innovation.
Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement
Provide operational / process-related analysis and support to various extents

SHAREHOLDER

Adhere to existing processes/standards including requirements management technology delivery practices and standards, and business technology architecture, escalating issues as required
Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
Continuously enhance knowledge of business domains and their products/services
Support and contribute to change management planning and activities, including those that ensure operational readiness.
Support implementation and post-implementation planning and activities.
Support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines
Adhere to the TD code of conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
Participate in personal performance management and development activities, including cross training within own team.
Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contribute to a fair, positive and equitable environment that supports a diverse workforce.
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

BREADTH & DEPTH:

Expert knowledge of system analysis process and techniques
Expert knowledge of systems and applications supported by the team including system components, functionality, interfaces, data flows, and business rules
Expert knowledge of enterprise technology delivery practices and standards and related expertise including design, development, testing and delivery frameworks
Advanced to Expert understanding of business supported and the broader Organization, and of business analysis
Provides leadership and guidance, makes recommendations, and collaborates with business and technology to ensure the technology solution meets the business needs
Lead technology requirements management for high risk, strategic initiatives
Identifies and leads problem resolution for complex technology requirements-related issues
Leads and provides guidance on the identification, maintenance, and reporting of traceability of system requirements
Works autonomously as the senior or lead system analyst and coaches/ guides members within area of expertise
Subject matter expert and consults with clients and/or project various teams and may be involved in the assessment of potential projects initiatives
Reports to a Senior Manager, Practice Lead, or above

EXPERIENCE AND / OR EDUCATION

Bachelor’s degree in Business, Computer Science, Data Science, Information Systems, or related field.
3–7+ years of experience in Business Analysis, System Analysis, or Data/AI-related roles.
Strong understanding of AI/ML concepts, data lifecycle, and analytics platforms (e.g., Azure ML, Databricks).
Experience writing business requirements, user stories, process maps, and system documentation.
Familiarity with SQL, Python, Power BI/Tableau, or other analytical tools (ability to read code is an asset; not required to code).
Excellent communication skills – able to explain technical concepts to non-technical stakeholders.
Strong problem-solving, critical thinking, and stakeholder management abilities.

Preferred Qualifications (Nice to Have)

Experience with generative AI (LLMs), RAG, prompt engineering, or enterprise AI platforms.
Knowledge of model governance frameworks (e.g., Responsible AI, model validation, risk classification).
Agile/Scrum experience, Product Owner or Business Analyst certification (CBAP, PMI-PBA).
Experience in regulated industries (banking, insurance, healthcare, public sector).

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet