Business System Analyst

About Klick Health

Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we’re still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we’re constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. We know that career paths are seldom simple and straightforward. And that's an asset. If you feel like you'd be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!

Most analyst roles keep you in spreadsheets. Few give you the chance to redesign how entire systems support healthcare and marketing innovation while ensuring those systems ship on time. This hybrid role combines business analyst with light weight project coordination, perfect for someone who thrives on problem-solving, loves digging into how things work, and wants to turn complexity into clarity that drives real outcomes.

Responsibilities

• Bridge Business & Tech: Translate client and internal needs into clear system requirements that product and engineering teams can build.
• Design Smarter Workflows: Map out processes, spot inefficiencies, and propose solutions that cut through complexity.
• Champion Data & Insights: Ensure systems capture the right data, flow seamlessly, and deliver solutions stakeholders can actually use.
• Own the Details: Write user stories, specs, and documentation that keep everyone aligned—then test to make sure solutions really deliver.
• Partner Across Teams: Collaborate with product managers, engineers, QA, and external vendors to keep business and tech moving in sync.
• Support Execution: Help teams break down large initiatives into achievable milestones, track velocity and adjust accordingly. 
• Keep Work Moving: Track progress across a cross-functional team to ensure deliverables stay on schedule and blockers get resolved quickly. 
• Facilitate Communication: Support team rituals and keep stakeholders informed on status and blockers. 

Qualifications

• Experience turning business needs into system requirements (5+ years in a BSA or similar role).
• Comfort with core development platforms and the ability to quickly understand new technology/emerging solutions.
• An understanding of healthcare/pharma compliance (FDA, HIPAA, 21 CFR Part 11) or curiosity to learn.
• Ability to visualize workflows and data flows in ways others can understand.
• Strong communication skills—you can explain technical details to non-technical people, and business goals to technical teams.
• Comfortable operating in an agile/sprint-based environment.
• Bonus: exposure to healthcare software ecosystems.

Why You’ll Love It

• Impact: Your work directly shapes how life sciences companies connect with patients, providers, and payers.
• Challenge + Purpose: A rare mix of systems analysis, problem-solving, and meaningful business outcomes.
• Growth: Exposure to data, technology, operations, and strategy—you’ll expand your skillset beyond traditional business analysis.
• Team: A culture that values curiosity, collaboration, and building smarter systems that matter.

If you’re an analyst who asks not only “What are the requirements?” but also “Why does this system matter for the business?” — you’ll thrive here.

This posting is for a newly created role at Klick

The base salary range for this position is between CAD $85,000- $105,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.

#LI-TH1 #LI-Hybrid

Our Commitment to Inclusion

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us. Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.