Business System Analyst (Solutions)

ABOUT UPCLEAR

UpClear makes a SaaS revenue management software that is used by some of the most recognizable consumer goods brands in the world. Our system supports Trade Promotion Management, Trade Promotion Optimization, Integrated Business Planning and Revenue Management.

We serve more than 80 brands in over 20 countries. Our growth is substantial and consistent; we have been on the Inc 5000 list of fastest growing private companies for nine years.

UpClear's global headquarters is in New York City and we have international offices in London, Paris, and Singapore.

This role requires 4 days on site collaboration per week. You must be able to commute to our West 22nd Street office in New York.

Responsibilities

• Support release process: testing, training, communication to business users (client success teams, clients' end-users)
• Develop business requirements for software evolutions, and present to solution and product teams
• Develop test scripts and execute user acceptance testing
• Customer request analysis: collaborate with sales teams to ensure understanding and prioritization of customer requests, and communicate them to the Product team for development.
• Feature Business Owner: validate features developed by the Product team as meeting business specifications
• Training & documentation: train sales teams on newly developed functionalities, provide them with clear, functional documentation and maintain it so that it can be used by customers
• Customer support: identify and investigate problems encountered by customers in their use of the platform, provide "problem scenarios" to the Technical team, test product patches and communicate resolution schedules.
• Activation: analyze and understand customer issues in order to recommend functional and technical solutions, then coordinate their deployment

Requirements:
• Bachelor's degree or equivalent in an IT discipline
• 3+ years of experience
• Software experience, as system analyst or support associate
• Experience with software development tools (DevOps, Asana)
• Experience with Saas, N-Tier Web Application, SQL, BI (Tableau), Angular
• High attention to detail, excellent verbal and written communication skills

Benefits:
• Be part of a growing global SaaS company, with offices in NYC, London, Paris, Singapore
• Work on latest Cloud technology and build architecture for fast-growing Tech
• Weekly happy hours, good office culture, global cross team collaboration, direct access to executive leadership for guidance.
• Various Health Care Plans you can choose from to best fits your needs (Medical, Dental & Vision)
• Retirement Plan with company match (401k, IRA)
• Generous Paid Time Off package that grows with seniority (Vacation, Sick, and Public Holidays)
• Paid Maternity leave
• Paid Parental bonding leave
• One month paid sabbatical after five continuous years of work at Upclear
• Compensation: $80K - $115K

The salary range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary several factors may be considered as applicable including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority.