Business Support Team Leader

About the role
Reporting to the Business Operations Manager, you’ll work within the Mission in Action of HammondCare and have responsibility to lead and coordinate a team of Business Support Officers (BSO) across designated Home Care support streams; Care Delivery Support, or Client Care Support.

Primary location of role is North Sydney region, however multiple locations available at any office in North NSW.

Work From Home flexibility available in this Hybrid role.

Essence of the role:

12 Month Maternity Leave cover contract (full-time hours)

Lead, support, and develop a high-performing team of Business Support Officers.

Monitor and manage team performance to ensure efficiency, accuracy, and service quality.

Drive continuous improvement through training, upskilling, and process optimisation.

Allocate team resources effectively to meet business demands and priorities.

Oversee recruitment needs, onboarding, and leave planning to ensure adequate team coverage.

About You

Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action.

Experience in coordinating or supporting teams in Aged Care, Home Care or similar care industries

Effective verbal and written communication skills, with the ability to engage confidently with internal and external stakeholders.

High attention to detail and accuracy in data entry, record-keeping, and document management.

Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines.

Familiarity with or the ability to learn aged care compliance requirements, including privacy, documentation, and regulatory standards.

Demonstrated ability to show initiative, problem-solving, and analytical thinking in a fast-paced environment.

Ability to work both independently and collaboratively as part of a team, contributing to a positive and supportive work environment.

Empathy, patience, and a service-focused mindset, with a commitment to delivering exceptional internal and external customer service.

Benefits - What are we offering in return for your expertise and experience.

Market leading remuneration

Salary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits.

Additional training & career development opportunities

Leave benefits – purchased additional annual leave.

Reward and Recognition Program

Fitness Passport: Full facility access can include gyms, group classes and pools for yourself and your family.

Free independent, confidential counselling services, wand wellbeing resources available through our Employee Assistance Program (EAP) for all employees

Exclusive discounts at MyCar; Servicing, Brakes, Repairs, and Tyre Care Plans

Exclusive commercial discounts for JB HI-FI, The Good Guys, Optus, Dell and Samsung

Apply Now
Click on "Apply Now" to start the process.

Please attach your resume and a cover letter with your application.
For more information please contact [email protected]

All short-listed applicants will be asked to consent to a criminal record check
Our Talent Acquisition team and Hiring Managers kindly request no unsolicited resumes from recruitment agencies. HammondCare isn’t responsible for any fees related to unsolicited resumes