Business Support Specialist

ABOUT IQ-EQ 

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms. 

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.                                                                     

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities. 

Location: Hyderabad

Shift: UK/European Hours

Department: Business Architecture & Solution Design (Navigator Team)

We are seeking a detail‑oriented, analytical, and proactive professional to join our global Business Architecture & Solution Design team. In this role, you will support the implementation and continuous improvement of our group-wide planning and resource management solution, collaborating with international teams and contributing to streamlined, efficient workflows across jurisdictions. This is an excellent opportunity to build niche expertise, gain global exposure, and grow your career within a dynamic organisation.

What You’ll Do

• Manage and maintain one of the key modules of our global platform by designing, creating, updating, and standardising checklists used across multiple countries.
• Contribute to enhancements in our end-to-end workflow and resource management solution, improving collaboration and operational efficiency between global teams.
• Support international operational teams in their daily platform usage, coordinating with end-users, IT teams, and project stakeholders to ensure consistent global standards.
• Prepare and maintain high-quality documentation including test scripts, user manuals, and training materials.
• Investigate operational issues, analyse root causes, and identify opportunities for improvements or new system developments.
• Assist with data updates, user acceptance testing, and coordination with developers to deliver system enhancements.

What we offer 

• Comprehensive remuneration: Competitive financial packages based upon market rates for your role, proportionate to your qualifications, level of experiences and skills profile 
• Pension Scheme: Generous employer contribution with the ability to increase employee contributions 
• Wellbeing: Additional social benefits such as medical insurance & life assurance, discounted gym memberships and the opportunity to engage with our local community via sports activities, charity programmes & environmental initiatives 
• Flexible working: We recognise the value of working flexibly and enable our employees to enjoy an excellent work-life blend 
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day. 

Why Join Us?

This role is ideal for someone who thrives on problem‑solving, enjoys cross‑border collaboration, and wants to make a real impact on operational efficiency across multiple jurisdictions. You will work closely with global experts, contribute to a widely used platform, and build skills that are both specialised and highly transferable.

About you

• Minimum 3 years of experience in application support or implementation roles.
• Strong organisational, prioritisation, and interpersonal communication skills, with confidence engaging stakeholders at various levels globally.
• A proactive, “can‑do” mindset with the ability to meet deadlines and work under pressure.
• Experience working in global, fast-paced environments, ideally within Financial Services, Private Equity, or Investor Services.
• Solid analytical and problem-solving skills.
• Proficiency in Excel, Word, PowerPoint, and Visio, along with experience working in Agile environments.
• (Preferred) Knowledge of product development standards and familiarity with Azure DevOps.

OUR COMMITMENT TO YOU AND THE ENVIRONMENT 

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. 

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning