Business Support Officer - NSW/ACT

• Thrive in a workplace where we tackle challenges together, solve problems, and celebrate each other’s successes 
• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health 
• Take on new responsibilities and learn new skills that elevate both your personal and professional journey within a supportive environment.

Your work at TAL will have a direct impact on the lives of over 5 million Australians, often during their most challenging times. Alongside our partners, you’ll contribute to meaningful work that makes a difference.  

We’re committed to being proactive and accountable, enhancing how we work and collaborate to get things done. Our values – respect, commitment, and resourcefulness – guide us as we deliver on our purpose, working with governments, industry colleagues, and partners to make a lasting impact.  

We also do what’s right by giving back. Through volunteering, championing equity, health, and sustainability, we actively support our community.  

The Business Support Officer plays a vital role in helping TAL deliver on its purpose of protecting Australians when it matters most. By providing trusted operational and coordination support to the NSW Sales team, this role helps create seamless, confident experiences for our adviser partners and strengthens how we show up in the market. Working closely with regional leadership, the Business Support Officer enables strong governance, disciplined execution and meaningful connections—supporting TAL’s ambition to make life insurance simpler, more accessible and more human for the communities we serve.

In this role you will:

• Enable NSW sales performance through seamless administrative and coordination support across the region.
• Strengthen adviser and stakeholder experience by acting as a trusted point of contact for sales operations.
• Support high‑quality adviser engagement by coordinating meetings, events and onboarding activities.
• Drive operational discipline by maintaining accurate sales data, reporting and CRM integrity.
• Partner with the Regional Manager to support effective planning, governance and leadership reporting.
• Ensure sales activities meet governance and compliance standards while improving efficiency and experience.

• Brings experience in an administrative or support role, with confidence supporting a busy team.
• Is organised and reliable, able to juggle priorities while keeping work on track.
• Communicates clearly and professionally, building positive relationships with advisers and colleagues.
• Has strong attention to detail and takes pride in producing accurate, well‑presented work.
• Is comfortable using everyday tools like Outlook, Word, PowerPoint and Excel, and keen to learn new systems.
• Approaches work with a helpful, customer‑focused mindset and adapts positively in a fast‑paced environment.

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  

• Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.  

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.