Business Support Officer

This role sits within the Strategy, Growth and Planning Group who ensure we have long-term guardianship of strategic planning and development. They make decisions in the best interests of our city and our region (with a boundaryless view) and create inter-generational and environmental sustainability.

Our job is looking ahead for the future of our city.

He angituutanga: The opportunity

We’re seeking an organised and customer‑focused Business Support Officer to join our Planning Guidance Unit. This is a key support role where you’ll work closely with planners and stakeholders to ensure resource consent processes, financial administration, and statutory requirements are delivered accurately and on time.

Reporting to the Business Manager, you’ll play an important role in supporting outcomes that benefit our community.

In this role, you will:

• Process and monitor Resource Consent applications to ensure compliance with legislative and regulatory timeframes.
• Pre‑process resource consent applications, including publicly notified applications
• Provide financial and regulatory support including invoicing, purchase orders, and monthly accounts management.
• Respond to internal and external enquiries, including Official Information (LGOIMA) requests.
• Manage external consultation for publicly notified resource consent applications.
• Process and monitor Land Information Memorandums (LIMs) in line with statutory requirements.
• Prepare reports and assist with audits for government agencies.
• Support the Planning Guidance team and wider business support function as required.
• Deliver professional, responsive, and customer‑focused service to all customers and applicants.
• Contribute positively to change initiatives within the Planning Guidance Unit.

You’re proactive, detail‑oriented, and take pride in delivering high‑quality support. You enjoy working both independently and as part of a collaborative team.

Oo puumanawa me oo wheako | Your skills and experience

• At least 2 years’ experience in a similar business support or administration role, including accounts management.
• Experience providing effective support in a corporate or public sector environment.
• Strong problem‑solving skills with the ability to analyse issues and recommend practical solutions.
• Excellent written and verbal communication skills.
• The ability to manage competing priorities, anticipate requirements, and meet deadlines.
• Strong relationship‑building skills and a collaborative working style.
• Proficiency in Microsoft Office (Word, Outlook, Excel, Teams) and experience with databases and process mapping.
• A results‑focused approach with a commitment to integrity, teamwork, and getting things done.

He aha te wariu o te utu kaimahi? | What’s the salary? 

Circa $65K dependent on skills and experience.

Ngaa waahi whakarato painga kei a maatou: What we offer 

• Flexible by choice; an award-winning flexible working policy.
• Opportunities for professional development.
• Two Wellbeing days per year.
• Free health insurance through Unimed including hospital/surgery grade cover and discounted. membership rates for family members.
• Free annual health checks and flu vaccination.
• Ability to purchase additional annual leave.
• Eye testing/glasses cost reimbursement.
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

Me Tono Inaaianei!: Apply Now! 

• View the position description.
• Click apply
• ​Complete your application.

If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF file. Alternatively, you can use the 'Write a message to the Hiring Team' text box.

Applications close on the: 16/02/2026

Note: We will be shortlisting as we receive applications.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role. View more information about these checks, our commitment to the Privacy act and details for international applicants by clicking here

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.