Business Support Executive

Job Description:
Unleash your potential and join the team redefining the future of administration! 

Who We Are 

At SmartPA, we don’t just provide support – we transform it. 

Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we’re the engine behind smarter, more efficient operations. 

With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. 

If you’re ready to challenge the status quo and create meaningful impact, we want to hear from you!

Key Responsibilities and Skills:
What You’ll Do 

The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to clients daily. 

In the role of Business Support Executive, you’ll play a pivotal role in providing bespoke solutions for a key client account. You’ll tackle real challenges, establish meaningful relationships and make a tangible difference to client success. 

Here’s what your day-to-day will look like: 

Collaborate & Innovate 

• Work within our agile pod structure, supporting a range of stakeholders with varied operational tasks and deadlines.
• Contribute fresh, creative ideas to optimise processes, streamline workflows and enhance service delivery.
• Partner with your team to ensure seamless, high-quality service and exceed client expectations across diverse accounts.

Manage Key Tasks with Excellence 

• Complete tasks such as diary management, scheduling and handling email correspondence with precision and professionalism, keeping everything on track for your client.
• Prepare, format and edit documents to meet the highest standards, ensuring consistency and quality in every deliverable.
• Perform accurate data entry and reporting, ensuring all insights are actionable and timely.

Support Business Growth 

• Identify inefficiencies, proactively recommend improvements, and assist in process changes, updates and new best practices.
• Assist in streamlining, automating repetitive tasks and embedding these improvements across client operations.

Build Relationships 

• Act as a trusted partner to your client, anticipating needs and consistently exceeding expectations.
• Represent SmartPA’s values with authenticity, serving as a positive brand ambassador in every interaction.
• Collaborate across teams to ensure consistent quality and excellence in all deliverables, and to provide cover and support within the pod structure.

Stay Adaptable 

• Approach new challenges with a solution-driven mindset, thriving in a fast-paced, ever-changing environment.

Experience:
About You 

We’re looking for someone who: 

• Thrives in a dynamic, entrepreneurial environment where no two days are the same.
• Is passionate about redefining what it means to deliver world-class PA and admin support.
• Can manage their own time and workload effectively, delivering results with confidence.
• Brings enthusiasm, creativity, and positivity to their work.

• Enjoys contributing ideas to improve processes and drive business growth.

What You’ll Need 

Your experience is key, but your attitude is what sets you apart. 

Essential: 

• Proficiency in MS Office (especially Outlook, Word, and Excel).
• Proven ability to meet tight deadlines and juggle competing priorities.
• Experience in project delivery and administrative tasks.

Desirable: 

• Familiarity with CRM platforms and booking systems.
• Background in office management, account management, or similar.
• Experience in diary management, document formatting and data handling and entry.

Salary:
£25,000 -£35,000

Schedule:
Monday - Friday, 9am-5.30pm (core hours 10am - 10.30pm)

What's in it for you?:
What’s in It for You? 

At SmartPA, we believe in rewarding talent and supporting your growth: 

Competitive Salaries
Yearly Bonuses: based on company, department, and individual performance.
Hybrid Work: 1 day at home per week.
Flexitime Initiative: Work when you’re most productive (core hours: 10:00–16:30).
33 Days Holiday Because rest fuels greatness.
Schedule: 37.5 hours per week, Monday–Friday, with core hours being 10:00-16:30.