Business Support Executive - Communication, Content & Design

Job Description:
Who We Are

At SmartPA, we don’t just provide support – we transform it. Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we’re the engine behind smarter, more efficient operations. With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. If you’re ready to challenge the status quo and create meaningful impact, we want to hear from you!

Key Responsibilities and Skills:
What You'll Do
The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to a key client account daily. 

In the role of Business Support Executive, you’ll play a pivotal role in providing bespoke solutions to a variety of stakeholders. You’ll tackle real challenges, establish meaningful relationships and make a tangible difference to client success.

This particular role is assigned to one of our ‘dedicated’ clients, meaning you will be representing our brand, whilst working very closely with a global tech giant. 

This role is for a highly creative individual with an excellent visual design sense and a passion for crafting clear, compelling communication.

What Your Day Will Look Like 
• Design and produce a wide range of visual materials including presentations, reports, infographics, social media assets, and internal newsletters.

• Develop and refine engaging content (text and visuals) for internal and external communications channels, ensuring alignment with brand guidelines, acting as a brand & narrative guardian.

• Manage the full lifecycle of content projects, from initial concept and stakeholder consultation through design, review, and final distribution.

• Maintain and evolve the team's visual identity standards and templates.

• Consult with business partners to understand their communication needs and propose the most effective design and content solutions.

• Manage multiple projects simultaneously, maintaining a high level of quality under tight deadlines.

Skills:
About You

You are a visual storyteller who instinctively knows how to simplify complex information into an attractive and easy-to-digest format. You are a self-starter with a strong portfolio, meticulous about design consistency, and skilled at juggling multiple creative projects.

Experience:
What You'll Need

Your experience is key but your attitude is what sets you apart.

Essential:
• Portfolio demonstrating strong visual design skills and experience across digital and print media.

• Expert proficiency with design (e.g., Slides, Dashboard, Microsites and Newsletters).

• Proven experience writing and editing professional, concise, and engaging content for various audiences.

• Deep understanding of design principles (layout, typography, colour theory).

Desirable:
• Experience with editing or motion graphics software.

• A degree or certification in Graphic Design, Communications, or a related field.

• Experience managing internal communication platforms or email marketing tools.

Work Remotely:
Yes

Salary:
£30,000 - £40,000 (depending on experience)

Schedule:
Monday - Friday
Your working hours will be 2:00pm to 10:30pm (UK time), aligned to cover the 9:00am to 5:30pm (EST) business day.

Job Type:
Full-time, Permanent (37.5 hours per week)

What's in it for you?:
At SmartPA we believe in rewarding talent and supporting your growth .
• Competitive Salaries
• Yearly Bonuses based on company, department, and individual performance.
• Department based incentives.
• Remote Work
• 33 Days Holiday: Because rest fuels greatness.
• Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry.