Business Support Administrator

Ko wai mātou - About us: 

Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteer works across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day. 

He aha te tūranga - About the role:

Everybody should have some level of first aid ability, because accidents and medical emergencies can happen anywhere at any time. St John First Aid courses give the knowledge and confidence to provide effective first aid whenever it's needed.

Our courses range from adult first aid training, children's first aid, mental health first aid, and industry-specific modules through to advanced resuscitation for hospital employees. 

As a Business Support Administrator, you’ll be responsible for delivering high-quality administrative support to both internal teams and external clients, for both public and private courses.

This is a fast-paced, high-volume role, with multiple priorities throughout your day. Your day-to-day work will include:

• Managing incoming KACE queries from both private and public courses, responding to general enquiries and ensuring high-quality and prompt responses.
• Managing private and public course bookings.
• Keeping accurate records of learner attendance, payments, and certification.
• Supporting the smooth running of our training programmes and provide on-the-ground support to tutors and learners.

This is a permanent, full-time position working 8am-4.30pm or 8.30am-5.00pm. 

Ko wai koe - About you:

What you'll bring:

• Proven experience in high-volume administration, coordination, and customer service.
• Excellent time-management skills with the ability to prioritise competing tasks.
• Accurate data-entry skills and an overall strong attention to detail. 
• Proficiency with the full range of Microsoft Office tools. 
• Experience using Salesforce and/or Arlo is highly advantageous. 
• High degree of flexibility and willingness to pivot when required. 
• Clear and confident communication skills. 

Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close at 11.59pm on Wednesday, 25 February 2025.

For further information please contact Gemma Bardsley on 0800 ST JOHN for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.