Business Solutions Coordinator

Business Solutions Coordinator

Branch Location: Charlottetown or Wellington

At Provincial Credit Union, we’re more than a financial institution — we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026. When you join us, you’ll become part of a supportive, innovative team that’s passionate about delivering exceptional member experiences and making a real impact in our communities. If you’re ready to grow your career while helping others grow their financial future — we’d love to meet you.

The Business Solutions Coordinator supports business members by delivering practical financial solutions, education, and guidance. Working closely with the Business Services Team and branch staff, this role helps onboard and support business products, with a focus on non-credit solutions and digital services. As a key point of contact for business inquiries, the Business Solutions Coordinator ensures a smooth, positive experience while building strong, long-term member relationships.

What You’ll Do:

Support business members by delivering and coordinating non-credit business solutions and digital banking services.

Act as a primary point of contact for business service inquiries, including online banking, cash management tools, Payment Stream AFT, wire payments, and system support.

Recommend appropriate business products and provide onboarding, training, and ongoing support to ensure a positive member experience.

Assist with documentation, onboarding, renewals, and reporting related to business products and services.

Support due diligence activities for lending processes, including credit reports, PPSA searches, and annual reviews.

Manage routine member requests and complaints with professionalism and efficiency.

Travel to member locations or branch locations as required.

What You Bring:

Education & Experience

High School diploma with a minimum of two (2) years’ experience in a financial institution, or an equivalent combination of education and experience.

Skills & Attributes

Relationship Management: Possesses strong judgment and interpersonal skills to build and maintain effective working relationships with coworkers, partners and members.

Teamwork: Demonstrates a collaborative mindset, prioritizing teamwork to achieve collective success.

Organizational Skills: Strong organizational and multitasking skills, with attention to detail and the ability to process information accurately and efficiently.

Adaptability: Demonstrates a proactive approach to change, remaining flexible and positive while readily adjusting to new circumstances and effectively managing shifting priorities.

Communication: Excellent verbal and written communication skills.

Microsoft Office: Proficiency in Microsoft Office Applications.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.

Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.

Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.

Work-Life Balance: Three weeks’ vacation to start, plus four personal days and two volunteer days each year.

Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.

Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.

Salary Range: $51,900 - $61,100.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: January 30th, 2026

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.