Business Services Specialist (SOP)

Who We Are

We started our company to help others launch and run their own businesses, at any stage. The way we help is by keeping it simple and supporting entrepreneurs one step at a time. Put simply: our mission is to enable anyone to start, run, and grow their business while avoiding the common pitfalls that derail hopeful entrepreneurs. No more having to wade through forms, taxes, or ongoing state compliance.

We are a remote company based in Austin, Texas. We have team members from Florida to Oregon and all points in-between. Take pride in your work knowing that it shapes how people all across the country reach their goal of starting, running, and growing their business.

If the idea of helping people and working with a genuinely caring, supportive team excites you, then you’ve come to the right place.

The Role

ZenBusiness is seeking an experienced Business Services Specialist to join the Registered Agent team to assist with processing Registered Agent Mail and Service of Process (SOP) documents. The ideal candidate should have experience in reviewing and handling legal documents, corporate filing systems, government agency requirements, and managing a vast multitude of cases.

The position requires paying close attention to details, thinking critically, having good communication skills, responding promptly, writing and sending professional emails and correspondence, and managing large amounts of data and tasks. This position also requires the ability to identify and “work in the gray” areas as needed.

We need to hire someone who can work full-time, Monday to Friday, between 8 am and 5 pm EST, to meet the state requirements for service providers.

Responsibilities

• Ensures that the SOP documents and Registered Agent mail, including any SOP Rejection Letters, are prepared and sent promptly.

• Review submissions of Correspondence as needed, some within 24 hours.

• Ability to communicate across internal and external vendors.

• Research filing components on various government databases and public record sources, including state-specific compliance requirements.

• Prioritize and manage a high-volume and time-sensitive workflow from submission to completion.

• Communicate with vendors if additional information is needed.

• Communicate across internal teams for additional information or support.

• Calling both clients and serving parties to notify them that an SOP has been served.

• Partner with cross-functional teams as needed to ensure accurate SOP processing

• Assist customers with questions regarding product, service, process, billing, and general client concerns.

Qualifications

• 3+ years of experience reviewing and processing legal documents.

• Knowledge of current Secretary/Department of State corporate statutes and filing requirements.

• Experience with Salesforce or other equivalent CRM applications.

• Excellent communication and interpersonal skills.

• Ability to identify urgent fulfillment while staying on top of high-volume customer requests.

• Comfortable with the fast-paced and ever-changing environment of a growing tech startup.

• Can handle different types of problems and work well with others in finding solutions.

• Ability to accomplish/complete a task while demonstrating a thorough concern for all the areas involved, no matter how small.

Bonus Qualifications

• Tech Support Experience.

• macOS knowledge.

• Experience with Salesforce or other equivalent CRM applications.

• Experience with Google File Stream, Docs, Sheets, and Adobe DC.

Remote Culture. A great company culture leads to happy employees, and happy employees lead to happy customers. We provide our employees with good salaries, benefits, equity, and interesting challenges that have a positive impact.

Let’s stay connected! We believe in staying connected, and we have a weekly “All Hands” meeting every week. We also have a social committee that hosts frequent events. We’ve held a virtual talent show, costume competitions, monthly lunch and learn series, Hackathons and more!

Benefits. The company offers various benefits to employees and their dependents, including medical, vision, dental, disability, and life insurance, as well as parental and military leave. Other benefits include an employee assistance program, 401k + match, annual bonus, pet insurance, and RSUs. Paid parking* and 10 paid holidays are also provided.

Diversity, Equity and Inclusion. We believe in diversity, equity & inclusion. At ZenBusiness, every voice counts no matter your race, ethnicity, gender, sexual orientation, age, location, or background. We celebrate the diversity of our teams, knowing that our products, services, and customers thrive best when we lean into and celebrate our differences.

Please check out our careers' page to learn more about our culture, benefits, and open opportunities.

*applicable to in-office employees