Business Relationship Manager

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

AbbVie is an equal opportunity employer, and dedicated to fostering an inclusive, flexible, and supportive workplace that values and respects every individual. We are committed to operating with integrity, driving innovation, transforming lives, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability. We ensure a fair and inclusive recruitment process without discrimination against any employee or applicant because of, and not limited to, race, religion, age, physical or mental disability, gender identity or expression, sexual orientation, or marital status. Our hiring process is flexible and accessible, so if you have any specific requests or accessibility requirement, please feel comfortable to let our team know by emailing [email protected] or speaking with your Recruiter and we'll make any necessary adjustments to accommodate your needs.

The Business Relationship Manager is a key role that sits within our Business Technology Solutions (BTS) function. It serves as a pivotal bridge between the brand teams and the affiliate and geo Commercial BTS teams. They assist Brand teams in maximizing the value derived from their digital marketing and data analysis activities. Their role encompasses active involvement in the planning and direction of global/area and local technology implementations and capability development in conjunction with Commercial teams, Affiliate BTS leadership, Affiliate Customer Excellence, Area/Geo BTS, and Global BTS.

KEY DUTIES AND RESPONSIBILITIES

• Provide high-quality advice to the Brand Teams, Customer Excellence, and additional local stakeholders on the use of specific technology to create value-added digital activities.
• Understand the local business landscape and dynamics to create opportunities for the use of technology that supports key business strategies.
• Build strong working relationships with Area/Cluster/Region BTS management and teams, the Geo BTS Capability teams, and Corporate BTS services.
• Understand emerging technology and digital strategies within Global and Area, and understand how they will impact affiliate business strategies, as well as existing systems and procedures to plan proper transitions.
• Manage or be part of the project team for the implementation of Global and Area systems within the affiliate/the region.
• Define, initiate, and oversee the delivery of technology projects at an affiliate / at a region level.
• Work with the affiliate team and Geo Team on portfolio and initiatives prioritisation based on business impact and effort.
• Ensure technology projects, including brand initiatives, comply with local regulatory frameworks and legal requirements.
• Help the customers make business-savvy decisions regarding risk, costs, measures of success, and Return on Investment for affiliate BTS projects.
• Maximise impact and usage of platforms/solutions by briefing teams on their value and liaising with internal stakeholders to collect user feedback.
• Foster innovation and manage change effectively.
• Work with external partners and customers to advise on the use of technology within their organisations.
• Promote the value and benefits of Commercial BTS across all areas of competency.
• Understand the external technical environment and become an expert in understanding how this affects AbbVie at an affiliate level as well as the opportunities it brings for the market.
• Promote and share solutions both internally within BTS and across affiliates, but also with Brand Teams.
• Ensure relationships with external parties are managed effectively and constructively, with appropriate contractual considerations in place for AbbVie’s benefit.

• Bachelor’s Degree in Information Technology/Computer Science/Business or equivalent experience, preferably in business or a closely related discipline
• Ability to work effectively and highly interactively with all levels of management.
• Strong independent decision-making, organisational, planning and problem-solving skills with a solution-oriented mindset.
• Ability to influence within a matrix organisation and lead without direct authority.
• Successful management of technology projects through the full lifecycle.
• Understanding of, or preferably experience delivering digital strategies with corresponding analytic components
• Management of external service providers.
• Ability to work effectively in a shared service environment.
• Knowledge and experience of the technology and digital landscape including mobile, UX, web design, web build, marketing, SEO, SEM, web analytics, and social media.
• Understanding of of Sales and CRM data management, including data management policies and procedures.
• Experience in IT Consultancy or Digital Solutions experience and analysing, designing, and improving business processes
• Experience with Compliance and the System Life Cycle

Flexibility and Availability: In line with Australia’s 'Right to Disconnect' legislation, we recognise and respect employees' right to refuse contact outside of their working hours, unless such refusal is deemed unreasonable. As we operate in an international, matrixed environment, there may be occasions where your role requires participation in business meetings outside of standard hours. We value and support flexibility and appreciate your willingness to occasionally accommodate these requests to ensure effective collaboration and communication within our global team. 

WAYS WE WORK

• All For One Abbvie; We weigh all decisions against the common good. We inspire, share and create as a team. We solve problems for all rather than serving our immediate team.
• Decide Smart & Sure; We make intelligent decisions to create the best outcomes. We act quickly, embrace experimentation, and learn what doesn’t work and get on to what does.
• Agile & Accountable; We streamline and eliminate unnecessary obstacles. We plan but adapt as we go. We delegate and make tough decisions to ensure focus on results, staying keenly aware of the urgency in all we do.
• Clear & Courageous; Open, honest, candid dialogue is core to our work and how we act with each other. We share information freely and continuously to find solutions. We admit mistakes. We grow stronger by putting the courage of our conviction to the test.
• Make Possibilities Real; We question with endless curiosity. We’re never satisfied with good enough—patients depend on us to deliver more. We challenge ourselves to find creative, constructive solutions to turn possibilities into reality.

CODE OF CONDUCT & BUSINESS INTEGRITY STATEMENT

• AbbVie is committed to observing high integrity and ethical standards in all its business dealings with our customers, with each other, business partners and suppliers. 
• AbbVie as a responsible corporate citizen will adhere to these standards, as well as to local, national and international laws. 
• All AbbVie employees are responsible for maintaining the Company’s reputation for conduct in accordance with the highest level of business integrity, ethics and compliance with the law. 
• Soliciting and/or accepting/attempting/offering bribes or any illegal gratification is therefore cause for immediate dismissal. 
• AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

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