Business Process Owner Solutions

For almost 90 years, Securitas has increased security in a world where risks are constantly changing. Every day our employees protect what matters most to our customers. That’s why Securitas is the security partner of choice for companies around the world.

Our business is constantly evolving and while building our (new) offerings, it is essential these get supported by a strong, efficient  and client centric operating model.  The establishment of such a European common core operating model is the purpose of our Northstar Business Transformation program.

The Business Process Owner (BPO) Solutions is responsible for the design, governance, performance, and continuous improvement of the end-to-end Contract-to-Delivery Solutions process within the European common core operating model.  This Common Core defines how the organization delivers value and exists out of the organizational model, the end-to-end processes and the supporting systems and technologies.

The BPO acts as the primary authority for the Solution process & system design.  The BPO ensures that the standardized Solution processes are established, maintained and effectively implemented and adopted across Northstar countries, while balancing divisional standardization with local operational requirements.

All of this is done in close collaboration with the ITPO for Solutions, other BPOs, Divisional and country business stakeholders.

The BPO is part of the business transformation office and reports directly to the Senior VP Business Transformation. 

What will you do

In this role you will act as a bridge between operations, business leadership and IT.

You will own and govern the end-to-end Solutions Contract-to-Delivery process, ensuring it is clearly defined, documented, and consistently applied across markets as part of the common core operating model. This includes maintaining the European process template and ensuring clear roles, handovers, and standards across teams involved in delivering security technology solutions.

You will monitor process performance and drive continuous improvement by tracking key KPIs, identifying bottlenecks, and leading initiatives to simplify workflows, reduce errors, and improve delivery efficiency and customer outcomes.

You will ensure strong alignment between the business process and supporting systems, working closely with IT to translate business needs into system requirements and ensuring that applications effectively support the standardized process.

You will also work with countries to support adoption of the standard process, facilitating alignment, gathering feedback, and ensuring the process works effectively in practice while balancing European standardization with local operational needs.

Key Responsibilities:

• Process Ownership & Governance
• Process Performance management
• Continuous improvement
• Cross-Functional Coordination
• Technology & System alignment
• Implementation & Change Management

Key Competencies and Skills:

• End-to-End Process ownership
• Process Mapping and modelling
• Business-IT integration
• Process Improvement & Transformation
• Internal Stakeholder Management
• Analytical & Strategic Thinking
• Strong multi-level communication skills
• Change Leadership

Experience:

• Minimum of 7 Years working experience as a leader in business process management, transformation, or operations.
• Large‑scale project or program management
• Complex international and multi‑stakeholder environments

Experience with solution sales and delivery processes within Securitas or similar environments is a strong advantage.

Education:

• Bachelor’s degree in Business Administration, Operations Management, Information Management, Supply Chain Management, or similar
• Lean Six Sigma/Business Process Management Certification is a plus

What we offer:

At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them a multitude of talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities.

Reporting to:

• Direct line to Senior Vice President Business Transformation
• Dotted line to VP Solutions Offering, Europe

Location:

• Flexible in Europe/Remote

Travel:

• Occasionally and within Europe

Language:

• English (fluent, spoken and written)

Pay: The role's salary is based on the scale, the candidate's location and their experience. The recruiter will provide information about the details during the interview.