Business Process Owner / Lead-to-Opportunity BPO

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Sales Processes and Tools Manager

Your role and responsibilities:

You will be responsible for designing and establishing the global Lead to Opportunity process, with a strong focus on Salesforce.com (Trailblazer certification required) and advanced AI technologies such as Agentforce. This role is pivotal in shaping our sales process for a new standalone company, following the planned spin-off next year. You will combine ABB’s reach and expertise with the entrepreneurial challenge of building a best-in-class sales process for an independent organization.

The work model for the role is: hybrid

You will be mainly accountable for:

Define and optimize the global Lead to Opportunity sales process, including complex scenarios, AI enhancements, and seamless integration with Salesforce.com.

Partner with IT to implement, test, and roll out system enhancements, AI-driven tools, and digital solutions supporting lead capture, qualification, and opportunity management.

Establish standards and controls to ensure accurate, compliant, and efficient lead and opportunity data.

Develop training, playbooks, and enablement materials, guiding global sales teams to adopt new processes and technologies.

Monitor KPIs, identify bottlenecks, and drive process optimization using data insights and innovative technologies.

Qualifications for the role:

Bachelor’s or Master’s degree in Business Administration, Engineering, Computer Science, or a related field; Salesforce Trailblazer certification is a plus.

Proven experience in front-end sales process management, lead-to-opportunity orchestration, and digital sales transformation.

Deep expertise in Salesforce.com, including configuration, integration, and process automation.

Exposure to AI-driven sales technologies (e.g., Agentforce, Einstein AI) and emerging innovations in sales enablement.

Strong process design skills, with the ability to architect efficient workflows in complex, distributed environments.

Excellent stakeholder management, communication, facilitation, and training skills across Marketing, Sales, IT, and Customer Support.

Analytical and data-driven, with experience defining and interpreting KPIs to drive continuous improvement.

Fluent in English, written and spoken; curiosity, forward-looking mindset, and passion for digitalization and AI in sales orchestration.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.